the google product category field is not imported.

  • Resolved kevajo225

    (@kevajo225)


    4 years, 6 months ago

    Hello, I have a serious problem with this plugin.
    I connect my facebook pixel to my wordpress, but when importing products on facebook; the category field is missing and this prevents me from doing targeted advertising by category. Someone has already encountered this problem.
    Can you help me? Please

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey?there,

    Thanks for writing to us about our plugin! I apologize for the delay in getting back to you over the weekend. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

    I’d love to get a better idea of the issue here. Would you mind please sharing a screenshot of where this category field is missing when you are importing products? Also, please include some instructions for how I can bring up the same screen on my side to try to replicate this issue.

    Thanks,

    Tamara ??
    SkyVerge

    Hey @kevajo225,

    I now see that you have contacted our team directly about this issue so I will reply through our helpdesk to continue discussing this there. As such, I’ll mark this as resolved.

    Thanks,
    Tamara

Viewing 2 replies - 1 through 2 (of 2 total)
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