The good and the not so good

  • Good

    • Full featured cart with a lot of options for displaying galleries
      Wide choice of payment options
      No commissions
      Easy integration

      The not so good

    • Difficult to contact developer.

      No advance notice that your recurring charge is coming due. This does not give you the opportunity to cancel before getting charged if you decide you no longer want to use the product.

    • This topic was modified 3 years, 3 months ago by barryskinner.
Viewing 1 replies (of 1 total)

  • Do you have more information or a way to show this “bad actor” claim? I’d like to know more so it could be addressed. If you find bugs in open source software, you can always send messages to developers like myself letting them know about it – that’s how open source and WordPress works, it’s community driven software.

    If you purchased a license for Pro or an add-on, at checkout it clearly states an annual renewal. You agreed to terms which clearly state an annual renewal. You are sent an email a week before the renewal reminding you about it. Not sure what more could be done to tell you that a subscription is being set up and you will be billed until cancelled and give you every opportunity to take action as you see fit. This is quite common for WordPress premium plugins these days.

    Contact for support tickets does require an active license. There is also a general contact form on the website (https://www.sunshinephotocart.com/contact) and also these very forums you are posting on for free support (and getting a response in a matter of minutes).

Viewing 1 replies (of 1 total)
  • The topic ‘The good and the not so good’ is closed to new replies.