The first character in the review is a huge quote

To get rid of the huge quote, just add this to the style.css of your theme:
.drop_cap {display:none;}

But…
If you want to “replace” the big quote with a normal sized one do this:

1. Using FTP, go to /wp-content/plugins/rich-reviews/shortcodes/rr-show.php
2. On line 309 you’ll find <span class=”drop_cap”>“</span>
3. Replace that with <span>“</span>

wireB,

This is by stylistic intent, mirroring drop cap styling. However, if you wish to eliminate this and have standard quote blocks, the best way to go about doing this, would be to the following to your style file.

.testimonial_group .full-testimonial .rr_review_text .drop_cap {
       font-size: inherit;
       position: relative;
       top: 0;
       left: 0;
       opacity: 1;
 }

or if you only display reviews on a handful of pages, simply add this to the content of any page displaying reviews.

<style>
     .testimonial_group .full-testimonial .rr_review_text .drop_cap {
         font-size: inherit;
         position: relative;
         top: 0;
         left: 0;
         opacity: 1;
     }
  </style>

Let me know if there’s anything else I can help with,
Thanks,
Charlie Maxwell
[NM_Developer]