The Firewall is triggered by my ip address which is whitelisted

  • Resolved jimmy19742

    (@jimmy19742)


    4 years, 11 months ago

    I have an active subscription till the 23rd of September 2020.
    My IP address is whitelisted in my dashboard at your company ( “Personal lists ” => my IP address = whitelist)
    It’s also not from that country that you have automatically assigned to it.

    Waited 15 minutes.

    Yet, I still get “Security Firewall activated for your IP address.Blacklisted for DoS prevention”

    Had to disable the mu-plugin and the ordinary one from my Control Panel. They are still disabled and will stay like this.

    Looking forward to hearing from you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please update to the latest version and increase Traffic Control value to 3000-4000

    (WordPress Admin Panel -> Settings -> Security by Cleantalk -> General Settings tab.)

    Did it help?

    Thread Starter jimmy19742

    (@jimmy19742)

    I have not received any email with your answer but I d like to apologize: there was a wrong digit in the IP address which I have whitetlisted. So it’s MY fault and not yours.
    I also increased the traffic to 2,000 .

    Thank you for your quick reply and please excuse me once again!

    IT’S TOTALLY MY FAULT!
    THANK YOU!

    REGARDS!

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @jimmy19742

    No, problem. We are glad that the issue is resolved.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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