The file “” could not be accessed

  • Resolved pinielc

    (@pinielc)


    5 years, 7 months ago

    I’m attempting to assemble my first tour. I’m successfully uploading an equirectangular image (4000×2000, also tried smaller and larger dimensions) as a scene image. But the preview below (as well as the instance on the actual page) shows the message <The file “” could not be accessed>, holding a the correct, working link to the image.

    Please advise, thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author RexTheme

    (@rextheme)

    @pinielc – Can you please post a screenshot or link of your public tour page?

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @pinielc, as you can see, we have explained this on our FAQs.

    Sometimes when you add a tour on your site, you might face this issue that rather than loading the tour it will give the error “THE FILE (…) COULD NOT BE ACCESSED.”

    This error shows up when you are running a website under “HTTPS” (secured with SSL certificate) whereas your image link is under “HTTP” (unsecured).

    To solve this issue, go to your WordPress Dashboard > Settings > General. Here make sure you have “https” added to both “WordPress Address (URL)” and “Site Address (URL)”.

    And another case this error might show up is if your domain name is different from the image domain name (i.e. use of a third-party image or through CDN). The plugin requires you to upload and use images from the same domain.

    Thread Starter pinielc

    (@pinielc)

    Thanks so much for the support! I’m very sorry for not finding the answer prior.

    Plugin Support C S Sultan

    (@sultan00rextheme)

    No problem. Glad to help.

Viewing 4 replies - 1 through 4 (of 4 total)
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