The event page is not adapting to my theme

Hi @sergiosmr23, sorry to hear about this. I’m curious about your theme. Could you provide me with the theme that you’re using? And also the version of The Events Calendar Plugin?

Moreover, might have something to do with your display settings, if you’re using the Skeleton Styles, you would need to customize the page further to match your theme. Tribe Event Styles and Default Event Template would follow the default styling of The Events Calendar, under Events → Settings → Display Tab → Basic Template Settings. See screenshot here: https://share.getcloudapp.com/6quzl81J.

Looking forward to helping you with this one.

Best,
Abz

Hello,

It does not work, I have implemented that style but the event is not working. Meanwhile the caledar can be seen
https://prueba.aldeando.com/eventos/

the event itself not:
https://prueba.aldeando.com/evento/transterminancia/

Why could it be?

thank yu and best regards

Hi @sergiosmr23, I figured it out. It seems like you’re still using the v1, our Legacy views which we do not provide support anymore due to bugs like these that are complicated for us to track down and fix.

https://evnt.is/v1-removal

Please take a look at the article above about why we are no longer supporting that version of our codebase.

If you switch to the Updated Views and the problem continues, I would love to try to help you get to the bottom of the problem

Let me know if this helps.

Best,
Abz

Hello Abz,

I have click again to Use updated calendar designs” so, Am I using the V2? Do I need to do something else? The calendar still does not work

Please, let me know if you can help me with that issue.

Thank you and best regards

Hi @sergiosmr23, sorry to hear about this. I was checking the domain you provided but somehow I can’t view the website → https://www.aldeando.com.

Moreover, could you provide me with the following?
1. PHP version
2. Theme and version
3. The Events Calendar Plugin version.

No worries, we’re here to help. Looking forward to hearing from you.

Best,
Abz

Hello ABz,

Please, try without www. so click as bellow:
https://prueba.aldeando.com.

on the other hand I send you the details
1. PHP version: 7.4
2. Theme and version: Traveler V 3.0.2 (there is one more version but does not affect to any of the views.)
3. The Events Calendar Plugin version. Versión 5.16.4

I hope it helps us finding the solution. Thank you

Hi @sergiosmr23, thanks for getting back to me here. I investigated further and it seems like there’s a noticeable conflict on your website, it would be good to the testing for conflicts on your end.

Could you try deactivating all other plugins except for our plugins to see if that makes a difference and make sure that the plugins are up-to-date? Moreover, could you switch to the default theme? Please read the Testing for Conflicts article before doing anything. https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

I also noticed some PHP errors on your end, that might cause the page not to load. Would be good if you could also sort it out. https://share.getcloudapp.com/OAu8kwbL

Let me know how it goes on your end.

Best,
Abz

Hello,

Thank you for your help, I will solve those issues hoping to find out the problem and be able to use correctly the plugin.

thank you again for your help

Hi @sergiosmr23, no worries we’re here to help. Please do keep us posted, would be good if you could also share the findings on your end. Please do not hesitate to let me know, if you need more assistance, I’d be glad to help you out.

Have a great week ahead.

Best,
Abz

Hello Again,

I have tried doing eveything but the style is still not adapting to my theme. It is only in the event page where the template of it does not allow me to get a theme template on the right side as in other pages allows it.

Please could you let me know where can the problem be? Is there another way of activating the correct template?

This is an excample of the view of the header and footer of an event but the rest is not like that.

https://aldeando.com/evento/evento-falso-1/

Thank you and best regards

Hi @sergiosmr23, I investigate further, and it seems like you’re using WP Rocket. Could you follow this article here? https://theeventscalendar.com/knowledgebase/k/problems-with-minification/

No worries, I’m also curious about this one and I’d be glad to help you out further.

Best,
Abz

Hello,

I have follow all the steps in this section

https://theeventscalendar.com/knowledgebase/k/using-the-events-calendar-with-wp-rocket/

But it is still not working the page event, event deactivating the plugin. Is there any other possibility?

Thank you and best regards

Hi @sergiosmr23, this is definitely weird and I’m curious about this one. I’ve already shared possible solutions, most of the time it works with other users. I suspect that this might be unique to your setup, and I can’t replicate it.

For me to help you better, please share your System Information via email [email protected]. Please do mention me and share the .org URL thread on the email.

Looking forward to helping you further with this one.

Best,
Abz

Hello Abz,

thank you, I have just sent you the email with the details. hopefully, we can solve these issues and collaborate with The events Calendar.

thank you and best regards

Sergio M

Hi @sergiosmr23, thanks for sending over the details. I’d track the email, and reply to that thread.

Appreciate your patience here, have a great day.

Best,
Abz