The event featured image does not show correctly on the ticket

@jvolzer can you provide a link directly to that image? We have never seen that on a ticket.

I see you had another issue open, so if you didn’t already place the System Status from the OpenTickets menu item in the Dashboard, please paste that here and we can take a look.

Here is the image I decided to use https://chslions.com/wp-content/uploads/2015/03/HSM-ticket.png

I posted the system status in the other thread

@jvolzer I see the issue:

This image is very vertically tall, and there isn’t that much real estate on the ticket.

This one is 174×426.

The space on the ticket is about 200×100 for the Venue and Event respectively, so I would suggest trying an image that size.

Basically what’s happening is that the tall image is being squished into a rectangle.

If you try that size, the image will fit nicely.

https://chslions.com/?qsot-ticket=1&qsot-ticket-id=fDUyMTEuNTI0Mi4xNn4yNjNjMWNhMTk4ODc4Y2UxODJhOGIwMjA5MGQzOTRhOTA2NmE5MGM4&n=d984ff9d8a0e3df23983044d55001a41
with this image
https://chslions.com/wp-content/uploads/2015/03/HSM-ticket1.png

but it looks like it is actually pulling in this one. But I don’t know where it came from
https://chslions.com/wp-content/uploads/2015/03/HSM-ticket1-225×9999.png

Oh. And I guess I accidentally marked this as resolved. I didn’t mean to since it’s not.

I had to remove the image from the event but it did the same thing with the image above.

this image does not appear in my media in WordPress but one like it is created on the server every time I set a featured image on a ticket. https://chslions.com/wp-content/uploads/2015/03/HSM-ticket1-225×9999.png