The entire tabs area in single product page DISAPPEARED

  • Resolved sami770

    (@sami770)


    9 months ago

    My single product page is built with elementor!

    After installing xplainer the entire tabs area is missing from my single product page.

    Once I deactivated xplainer everything got back to normal

    see screenshot here: https://imgur.com/a/QaaDBBl

    How can this be fixed?

    • This topic was modified 9 months ago by sami770.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Optemiz

    (@optemiz)

    @sami770

    Hello Sami,

    Sorry for the inconvenience you faced. We have fixed the issue and released a new version 1.6.4

    Please update to the new version. Hope the issue will be solved.

    Thanks

    Thread Starter sami770

    (@sami770)

    Thanks for your super fast fix, now it works!
    But I just noticed another problem: when the question is too long, it gos above the toggle icon in a very ugly way. The text of the question needs to be “wrapped” to next line instead, so if the question is too long, it will be displayed in 2 rows. See this screenshot to understand what i mean: https://ibb.co/CH3M2HS

    I am using the “classic” template!

    • This reply was modified 9 months ago by sami770.
    • This reply was modified 9 months ago by sami770.
    Plugin Author Nazrul Islam Nayan

    (@nayanchamp7)

    @sami770
    Hey dear,

    Is the issue looked at mobile device only? or you’re facing the issue in desktop/tablet too?

    Although we are gonna fix it in our very next release.

    Thanks

    Thread Starter sami770

    (@sami770)

    @nayanchamp7

    Thank you,
    The problem is with all devices, desktop+tablet+mobile (in “classic” theme only).
    I hope you can fix it fast, please let us know if you need some more info!

    Sami

    • This reply was modified 9 months ago by sami770.
    • This reply was modified 9 months ago by sami770.
    Plugin Author Nazrul Islam Nayan

    (@nayanchamp7)

    @sami770

    Thank you dear, We are gonna fix it in our next release soon.

    We request you to create a different support ticket for the responsiveness issue.

    We are gonna check the status as “Solved”.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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