The email stopped being sent

  • Resolved immizen

    (@immizen)


    5 years ago

    I got your plugin to work nicely for weeks. Users were registering and validating their email.
    Today a user wrote me:
    “I tried making an account a few different times but I am not getting the verification e mail.”

    Why did it stopped working? I tried everything but cannot get the registration to send emails. The “Email To: (Copy)” is sent correctly but the new user email is not sent to user no matter what email is used. I deactivated one plugin I installed yesterday. I deactivated all other plugins. The verification email is still not being sent! I cannot get new registrations.
    Please guide me in how to fix this.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author PickPlugins

    (@pickplugins)

    Thanks for your post,

    Can you please enable debug log and check when the issue is happening

    Debugging in WordPress

    
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

    Regards

    Thread Starter immizen

    (@immizen)

    I did
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    And nothing is written to the debug.log file or the browser which happened last time I used
    define( ‘WP_DEBUG’, true );

    If it normal that debug.log file is not showing new content since last Thursday? I registered to the web site a few times after changing those settings.

    So I disabled
    define( ‘WP_DEBUG’, true );
    but left this one:
    define( ‘WP_DEBUG_LOG’, true );

    More importantly: Now the “user verification” email is being sent again. After NOT being sent for 2 days. Can you please share any idea of what can stop only the “user verification” email from being sent while allowing the WordPress Theme “New user” email to be sent? I did not change anything in the configuration of the web site since Saturday when it stopped working.

    Plugin Author PickPlugins

    (@pickplugins)

    Thanks for your reply,

    I also tried to register on your site, got the verification mail.

    View post on imgur.com

    Can you please check the field “Email To: (Copy) ” and keep this empty and try again to register to see what’s happening?

    View post on imgur.com

    Regards

    Thread Starter immizen

    (@immizen)

    Yes, I am getting the verification email today. So there is no need to try to empty “Email To: (Copy) ”. I tried that Saturday and it changed nothing. But today your plugin is working fine.

    My question is WHAT do you think could have caused the email to stop being sent out during 2 days (Saturday and Sunday) when nothing in the plugin settings changed?

    Plugin Author PickPlugins

    (@pickplugins)

    Hi, this is really unexpected to work certain periods, we don’t have such feature to make the plugin disable for certain periods. this is probably setting issue or might be 3rd party plugin conflict. but keep an eye on this issue, if you found its happening again please let me know first before changing any option or settings.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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