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Hi there,

It looks like the status report you shared was truncated – Can you share a full copy of the report as found under **WooCommerce > Status**?

Thanks!

here it is…

### WordPress Environment ###

WordPress address (URL): https://gift.johocen.com
Site address (URL): https://gift.johocen.com
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: ?
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: zh_TW
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.17
PHP Post Max Size: 40 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.69.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.18
Max Upload Size: 40 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_39_
Total Database Size: 9.27MB
Database Data Size: 7.34MB
Database Index Size: 1.93MB
wp_39_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_39_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_39_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_39_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_aryo_activity_log: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_39_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_39_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_39_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_39_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_39_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_options: Data: 1.34MB + Index: 0.06MB + Engine InnoDB
wp_39_postmeta: Data: 0.25MB + Index: 0.11MB + Engine InnoDB
wp_39_posts: Data: 1.50MB + Index: 0.06MB + Engine InnoDB
wp_39_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_39_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_39_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_39_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_39_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_39_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_39_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sitemeta: Data: 3.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

attachment: 110
custom_css: 2
customize_changeset: 12
forminator_forms: 1
nav_menu_item: 7
page: 13
post: 7
product: 15
revision: 93
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Starter Templates: by Brainstorm Force – 2.5.1
Astra Widgets: by Brainstorm Force – 1.2.7
Duplicate Page: by mndpsingh287 – 4.3
Gutenberg: by Gutenberg Team – 9.9.1
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Ultimate Addons for Gutenberg: by Brainstorm Force – 1.20.1
WooCommerce: by Automattic – 5.0.0
Ochatbot and Ometrics Conversion Optimization Tools: by Ometrics
LLC – 1.0.8

AMP: by AMP Project Contributors – 2.0.10
WP Mail SMTP: by WPForms – 2.6.0
Akismet Anti-Spam: by Automattic – 4.1.8
Activity Log: by Activity Log Team – 2.6.0
Simple Tags: by WebFactory Ltd – 2.63
Google Fonts Typography | Fonts Plugin: by Fonts Plugin – 2.5.3
MultiSite Clone Duplicator: by Julien OGER
Pierre DARGHAM
David DAUGREILH
GLOBALIS media systems – 1.5.3

Really Simple SSL: by Really Simple Plugins – 4.0.8
Forminator: by WPMU DEV – 1.14.8
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5

### Inactive Plugins (30) ###

Admin Custom Login: by Weblizar – 3.2.5
All in One SEO: by All in One SEO Team – 4.0.15
Code Snippets: by Code Snippets Pro – 2.14.0
Crisp: by Crisp – 0.27
Elementor: by Elementor.com – 3.1.1
Elementor Pro: by Elementor.com – 2.9.3
Insert Headers and Footers: by WPBeginner – 1.5.0
Kaya QR Code Generator: by Kaya Studio – 1.4.2
Loco Translate: by Tim Whitlock – 2.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
Members: by MemberPress – 3.1.3
Organic Profile Block: by Organic Themes – 1.5.1
Popup Maker: by Popup Maker – 1.15.0
Portfolio Post Type: by Devin Price – 1.0.1
Potter Kit - Elementor, Beaver Builder, Gutenberg Templates and Elementor Blocks Builder: by wppotter – 1.0.8
Press This: by WordPress Contributors – 1.1.1
ShortCode Redirect: by Cartpauj – 1.0.02
Simply Schedule Appointments: by N Squared – 1.4.2.7
Site Kit by Google: by Google – 1.25.0
Smush: by WPMU DEV – 3.8.2
Super Socializer: by Team Heateor – 7.13.13
Ultimate Member: by Ultimate Member – 2.1.15
Unlimited Elements for Elementor: by Unlimited Elements – 1.4.65
Unsplash: by Unsplash – 1.0.1
Web Stories: by Google – 1.3.0
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.9
WordPress Importer: by wordpressdotorg – 0.7
WP2Social Auto Publish: by xyzscripts.com – 2.3.2
WPForms Lite: by WPForms – 1.6.4.1
Zapier for WordPress: by Zapier – 1.0.2

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: TWD (NT$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2053 - /shop-2/
Cart: #2054 - /cart-2/
Checkout: #2055 - /checkout-2/
My account: #2056 - /my-account-2/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.0.2
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 26
Oldest: 2021-01-26 04:28:15 +0000
Newest: 2021-02-11 04:04:17 +0000

Hi @riaanknoetze

I had uploaded the full copy of the report as above, any suggestion…

Thanks

Hi @mubiesam –

It looks like you need to run an update on the Gutenberg: by Gutenberg Team – 9.9.1 plugin. I would recommend backing up your entire site and database and running any available updates to WordPress and all plugins.

If that does not resolve the error, another of your plugins or your theme may be conflicting with WooCommerce. You can read more about plugin and theme conflicts in our Self-Service Guide.

Here’s how you can figure out which one may be causing the problem:

Before you start

• First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
• Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

How to test for conflicts
In order to test for conflicts using Health Check & Troubleshooting:

1. Go to Tools > Site Health > Troubleshooting.
2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.

Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.`

Hi @mubiesam,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.