The design is not displayed correctly on the Elementor editing screen.

  • Resolved kent-upw

    (@kentup)


    1 year, 6 months ago

    Thank you for developing this fantastic plugin!

    I’m experiencing a strange issue in my WordPress environment.

    As shown in the attached screenshot, the design is not displayed correctly on the Elementor editing screen.

    Public page: https://tinyurl.com/2g842jv2
    Elementor editing screen: https://tinyurl.com/2jvrlkws

    It’s impossible to perform maintenance like this. Is it possible to resolve this issue? The version of Elementor I’m using is 3.13.3.

    Thank you very much!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Can you send me your site URL, please?

    Thread Starter kent-upw

    (@kentup)

    @ozyeger

    Hi, Thank you for your reply!

    Here is the URL for the page where the issue is occurring: https://support.dev.upward.jp/inquiry/

    Hi,

    Can you disable all your experiments, please?

    except for the Flex Box experiment (If you have it on your site)

    https://elementor.com/help/elementor-experiments

    If it solves the issue, reactivate the ones you use.

    • Please make sure that all of your Plug-ins and Theme are updated.
    • Sometimes it isn’t obvious that there is a plugin update available. Go to WordPress Dashboard > Updates and click the Check Again button to be sure.
    • Please also regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard,
    • then make sure that you are clear:
    • your WordPress cache (your WordPress plugin if you have one), your server cache (if
    • you have one. In this case, you can contact your hosting provider).
    • ?Please deactivate all your plugins besides Elementor and see if it helps. If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.
    Thread Starter kent-upw

    (@kentup)

    @ozyeger

    Hi, Thank you for your reply.

    I have investigated the following points:

    1. Disabled the experiment.
      Result: The experiment is not being used.
    2. Applied updates for all plugins and themes.
      Result: No change observed.
    3. Executed [Regenerate Files & Data].
      Result: No change observed.
    4. Cleared WordPress cache.
      Result: No cache plugin installed.
    5. Disabled plugins.
      Result: Disabled all non-essential plugins for the website’s operation, but no change observed.

    Thank you and regards!

    Thread Starter kent-upw

    (@kentup)

    @ozyeger

    Hello!

    Has there been any progress regarding this matter? If additional information is needed, please feel free to let me know!

    Thank you and regards!

    Thread Starter kent-upw

    (@kentup)

    @ozyeger

    Hi,

    The matter has been resolved by creating a new layout from scratch.

    The cause remains unknown.
    We hope that it does not occur on other pages.

    Thank you for your support.

Viewing 6 replies - 1 through 6 (of 6 total)
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