The default state for the opt-in checkbox

  • Resolved patrickstuiver

    (@patrickstuiver)


    2 years, 3 months ago

    Hello,

    First I really like Sendinblue. Just got involved last week and got hooked with the possibilities it offers comparing with other e-mailmarketing platforms.

    Installed the plugin to build through website a mailing list. But now I can’t get the default state for the opt-in checkbox on ‘checked’.

    I selected the option in the dashboard, but it remains an ‘unchecked’ status. Is there something I can do about that?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support enzonewman

    (@enzosendinblue)

    Hello @patrickstuiver,

    Thank you for contacting us.

    Can you please clear your site’s cache and save the option again?

    If this does not solve the issue, please generate a new API key, logout from the plugin, clear your site’s cache and login back with the new key.

    Best regards,

    Thread Starter patrickstuiver

    (@patrickstuiver)

    Hi Enzo,

    Tried the first option but didn’t work-out. I want to try the second option but I can’t generate a ‘new key’ since I got this tool via my hosting company and not via you website directly.

    Maybe that is the issue?

    Best,
    Patrick

    Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi Patrick,

    Thanks for your mail.

    This issue is happening because of the customization done in the checkout form. I’d recommend you to check with a developper and fix it.

    If you have some difficults to fix it, you can open a ticket on your Sendinblue account : https://account.sendinblue.com/support

    I remain at your disposal for any information.

    Best Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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