The customer service needs to be improved. Arshak is good though.

I had some issues and reported it to the customer service. One week after they confirmed the issue, instead of giving me any updates, they just kept asking me to provide more examples and screenshots. Finally at the end Arshak replied and I feel like he was the only one who actually knew what was going on instead of giving me all those pointless and repeating replies. Anyway the problem solved, thanks to Arshak.