“The credentials could not be verified – please check your settings”

Hello @1allen ,

Hope you are doing well.

The error message showing means the request to the TS server could not be established due to credentials. Can you verify that your WP site is able to authenticate to the TS server?

Regarding the logs, please make sure that the Debug and Error logs are enabled on the General tab. Then try saving again and if the error occurs again, click Fetch logs in the Logs tab.

Regards,

Hi!
Thanks for your response! Looks like there are some connectivity issues persist, I am working on it.

Though, both Debug and Error checkboxes are on and I still could not check the logs on my issue, at least using the plugins functionality — they are empty.

Let me know if I can provide any additional info.

Oh, looks like I’ve found some error info under the ‘Site Info‘ block, though it confirms the connectivity issues I am facing.

Hi @1allen following up to see if you could figure out the issue ?

@1allen it’s been a while since the last reply on this ticket.
I am closing this ticket for now – but please if you need assistance with this issue – please reach out

Hi!
Sorry for my late reply, at first it was a connectivity issue, though I still can confirm it was unable to investigate using debug/error logs which were empty in my case.

Thank you!

@1allen
Would it be possible for us to discuss the issue further ?
Can you please drop us a mail at [email protected] and maybe we can debug the issue further from there.