The cookie banner is active but I can’t see on various browsers

  • Resolved sonialookdesign

    (@sonialookdesign)


    1 year, 9 months ago

    Hello!

    I have installed the plugin on this site https://www.imoladog.it/ (WP 6.0.5)
    I checked on the topics, but I can’t resolve my problem: the cookie banner sometimes shows up on chrome and firefox (but looks different as you can see in the screens)
    IMG 1
    IMG 2
    and sometimes it won’t show at all.
    I’m not the original webmaster, so maybe there can be problems with the theme or something elese?

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @sonialookdesign,

    Greetings from CookieYes!

    Upon reviewing your website, we noticed that you have implemented JS optimization which is causing our plugin’s JS to not load properly. We kindly request that you exclude our plugin’s JS from the optimization plugin and clear your site’s cache. If the issue still persists after these steps, please inform us.

    You can exclude the below files of our plugin:


    Cli_Data
    cli_cookiebar_settings
    ccpa_data
    /cookie-law-info-public.js
    /cookie-law-info-ccpa.js

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @sonialookdesign,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 2 replies - 1 through 2 (of 2 total)
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