The contact’s info gets to CRM but the user doesn’t recieve any message

Hello, I’m Edgardo Gonzalez, a web developer at atlantahyperbariccenter.com.
I’m here because we have a problem with the Zoho CRM Leads plugin that’s affecting the page.

The plugin is very important to us because we use it as a way to measure several things in our page. The core of the issue is that we’ve implemented said plugin in our Contact Forms:
https://atlantahyperbariccenter.com/rent-a-hyperbaric-chamber/
[contact-form-7 id=”348938″ title=”New web form for the home”]

At first we thought it was a Template related issue but it’s not te case.

We’ve even contacted our hosting provider because we thought is was a hosting related issue and they said that they located an error in the code, this is what they said:

Upon checking the PHP error log of your application, I noticed the following record, which indicates application-related issue:

Code:
[02-Mar-2018 05:58:41 UTC] WordPress database error Unknown column ‘c.crmformsfieldid’ in ‘where clause’ for query select a.field_name , a.field_values , a.field_type from zcf_zohocrmform_field_manager as a join zcf_zohocrm_formfield_manager as b join zcf_contactformrelation as c where b.field_id=a.field_id and c.crmformsfieldid=b.rel_id and thirdpartyformid=’348938′ made by require(‘wp-blog-header.php’), wp, WP->main, WP->parse_request, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, rest_api_loaded, WP_REST_Server->serve_request, WP_REST_Server->dispatch, wpcf7_rest_create_feedback, WPCF7_ContactForm->submit, WPCF7_Submission::get_instance, WPCF7_Submission->submit, WPCF7_Submission->before_send_mail, do_action_ref_array, WP_Hook->do_action, WP_Hook->apply_filters, zcfcontact_forms_example

It is recommended to contact your website developer and ask them to look into that for you, as they should be able to assist you in fixing it.

If they provide you with instructions on what has to be done on our end, we will gladly assist you.

Best Regards,

Valeri Kratunkov
Technical Support Team

We tested the forms with and without the Zoho plugin and came to the realisation that the form works perfectly fine without the plugin. When we activate it, the form doesn’t work as it should because it doens’t gives the user the confirmation that the information was succesfully sent.

Any ideas on how can we solve this? Thank you.

The page I need help with: [log in to see the link]