The complete order status tags are not always used

  • Resolved cristianciuberea

    (@cristianciuberea)


    5 years ago

    Hi,

    We have a launch and somehow some of the clients did not get the tags for the complete status order.

    Not all but some of them. Which makes this strage and difficut to debug.

    Why on some cases work and on some no?

    CAn we debug this somehow?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author equalserving

    (@equalserving)

    Is the Opt-In checkbox visible to the customer? Check your WooCommerce orders to see if the customers who were not tagged in AC are the ones that unchecked (or did not check) the opt-in box.

    Thread Starter cristianciuberea

    (@cristianciuberea)

    It is hiden, https://prntscr.com/pvzbmi

    So it should be checked for all.

    Also , the ideea is that we have two order status https://prntscr.com/pvzbyh

    And the tags for order created are added for all. But the completed status just for some.

    In my tests work ok, but i see clients without complete tag

    Plugin Author equalserving

    (@equalserving)

    Do you have the log files enabled? If so, send me (support at equalserving dot com ) the ActiveCampaign log for the date in question with an order id that is marked Completed in WooCommerce and did not get tagged complete in ActiveCampaign.

    Thread Starter cristianciuberea

    (@cristianciuberea)

    i enable the log in the settings but i dont know where i find the log file.

    Thank you

    Plugin Author equalserving

    (@equalserving)

    You’ll find them under WooCommerce | Status | Logs. Then select the log that begins with ActiveCampaign and the date in question.

Viewing 5 replies - 1 through 5 (of 5 total)
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