Hi there @ruzvolt ??
Thank you for contacting Woo support!
First, apologies for the delay. We have seen a recent influx of tickets and are currently working through a backlog.
The client receives a letter about the completed order, and the function is disabled in the settings WooCommerce
There is also a plugin for mail WP Mail SMTP can it be that they do not cooperate with each other?
As I understand, you want to have the completed order emails disabled, and currently they seem to be sent out with every order. Correct?
The WP Mail SMTP plugin can be used for troubleshooting this further. Can you also share a screenshot of the logs found in the screen at WP Mail SFTP > Email log, please?
Furthermore, to help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.
We await your response to better assist you.
