The chat icon does not appear on my site

  • Resolved eptrends

    (@eptrends)


    4 years, 8 months ago

    Hi, I followed every step that has been written on this guide (1 and 2)
    https://www.smartsupp.com/help/wordpress/

    It does not show on my site. My wordpress version is Version 5.3.2. I use GeneretePress(https://generatepress.com/) as the theme. I have a child theme enabled.

    I inspected the site page and can see in the code of the chat but it’s not showing

    <div id="chat-application" style="z-index: 10000000;background: transparent;overflow: hidden;display: block;margin: 0px;padding: 0px;border: 0px;transition: none 0s ease 0s;position: fixed;right: 27px;bottom: 75px;width: 26px;height: 26px;"><iframe id="chat-application-iframe" frameborder="no" style="z-index: 10000001; background: transparent; overflow: hidden; position: relative; width: 100%; height: 100%; margin: 0px; border: none; min-width: inherit; max-width: inherit; min-height: inherit; max-height: inherit; transition: none 0s ease 0s;"></iframe></div>
    • This topic was modified 4 years, 8 months ago by eptrends.
    • This topic was modified 4 years, 8 months ago by eptrends.
    • This topic was modified 4 years, 8 months ago by eptrends.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Smartsupp

    (@smartsupp)

    Hi,

    We’ve looked into it. The problem seems to be the Campaign banner at the bottom of the page. If you could just lower the z-index of the banner for a value lower than 1000000 then it should be working all right

    Here is a screenshot of the problem: https://tppr.me/1AfHE

Viewing 1 replies (of 1 total)
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