The chat doesn’t display messages

  • Resolved erossini

    (@erossini)


    2 years, 3 months ago

    I bought your Wise Chat Pro few months ago. After updating WordPress to the newest version, the chat doesn’t display messages anymore. The messages are saved, and I receive the email but the front-end has always the same error message:

    wise-chat-pro.min.js?v=3.3.1&ver=6.1.1&time=1670163633:39 
        
GET https://ballbusting.network/wp-content/plugins/wise-chat-pro/src/endpoints/ultra/index.php?action=wise_chat_messages_endpoint&channelIds%5B%5D=1&channelIds%5B%5D=5&channelIds%5B%5D=6&channelIds%5B%5D=4&channelIds%5B%5D=8&lastId=0&lastCheckTime=&checksum=TDI1SE1IUlNiblF3YVRZMlpHcDZOVk4yY1Rnck1IRjBaSFpQZVVWaVRXUnZUVlZ2V0ZOVFdHZDBRVDA9&init=1 403

    How can I fix the problem?

    Thank you in advance,
    Enrico

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Here is the error:

    Warning: require_once(/bitnami/wordpress/wp-content/plugins/wise-chat/src/../../../../wp-load.php): Failed to open stream: No such file or directory in /bitnami/wordpress/wp-content/plugins/wise-chat/src/endpoints/wp_core.php on line 10

Fatal error: Uncaught Error: Failed opening required '/bitnami/wordpress/wp-content/plugins/wise-chat/src/../../../../wp-load.php' (include_path='.:/opt/bitnami/php/lib/php') in /bitnami/wordpress/wp-content/plugins/wise-chat/src/endpoints/wp_core.php:10
Stack trace:
#0 /bitnami/wordpress/wp-content/plugins/wise-chat/src/endpoints/index.php(18): require_once()
#1 /bitnami/wordpress/wp-content/plugins/wise-chat/src/endpoints/ultra/index.php(92): require_once('...')
#2 {main}
  thrown in /bitnami/wordpress/wp-content/plugins/wise-chat/src/endpoints/wp_core.php on line 10
    Plugin Author Marcin

    (@marcinlawrowski)

    Hello @thuongmhh @erossini

    Could you try switching to the 2nd engine in the chat’s advanced settings?

Viewing 2 replies - 1 through 2 (of 2 total)
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