• Resolved hellepelogo

    (@hellepelogo)


    The “Buy” or “Page” button dissapeared on a last checkout page.
    I’ve done the plugin/theme conflict test and nothing changes. So there is no “pay” button still using “Storefront” theme. Also a Woo system status report has found no errors or bugs or needed updates. I use Stripe plugin to accept payments.

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.2.1
    Legacy REST API Package Version: ? 1.0.4
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?

    ### Server Environment ###

    Server Info: nginx
    PHP Version: 8.1.29
    PHP Post Max Size: 2 GB
    PHP Time Limit: 1200
    PHP Max Input Vars: 6144
    cURL Version: 8.7.1
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.6.15-MariaDB-log
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 614
    customize_changeset: 106
    custom_css: 1
    elementor_library: 4
    jetpack_migration: 2
    jp_img_sitemap: 8
    jp_sitemap: 8
    jp_sitemap_master: 8
    jp_vid_sitemap: 8
    mailpoet_page: 1
    mc4wp-form: 1
    nav_menu_item: 33
    page: 14
    post: 1
    product: 89
    product_variation: 296
    revision: 303
    shop_coupon: 1
    shop_order: 15
    shop_order_refund: 5
    ufaq: 7
    wpcf7_contact_form: 1
    wp_global_styles: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (33) ###

    Ajax Product Search: by themebing – 1.0.1
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
    Clotya Core: by KlbTheme – 1.2.6
    Contact Form 7: by Takayuki Miyoshi – 5.9.8
    Customer Reviews for WooCommerce: by CusRev – 5.59.0
    Elementor Pro: by Elementor.com – 3.23.3
    Elementor: by Elementor.com – 3.23.4
    Envato Market: by Envato – 2.0.12
    WordPress.com Editing Toolkit: by Automattic – 4.30504
    Google for WooCommerce: by WooCommerce – 2.8.3
    Site Kit by Google: by Google – 1.133.0
    Gutenberg: by Gutenberg Team – 19.0.0
    Icon: by GhozyLab
    Inc. – 1.0.0.11

    Jetpack: by Automattic – 13.8-a.3
    Kirki Customizer Framework: by Themeum – 5.1.0
    Layout Grid: by Automattic – 1.8.4
    Mailchimp for WooCommerce: by Mailchimp – 4.2.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.15
    Meta Box: by MetaBox.io – 5.10.0
    Page Optimize: by Automattic – 0.5.5
    Pinterest for WooCommerce: by WooCommerce – 1.4.6
    Temporary Login Without Password: by StoreApps – 1.8.3
    TI WooCommerce Wishlist: by TemplateInvaders – 2.8.2
    TikTok: by TikTok – 1.2.8
    CTX Feed: by WebAppick – 6.5.13
    WPC Smart Compare for WooCommerce: by WPClever – 6.2.8
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Stripe Gateway: by WooCommerce – 8.6.1
    Google Analytics for WooCommerce: by WooCommerce – 2.1.6
    WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    WooCommerce PayPal Payments: by WooCommerce – 2.8.3
    WooCommerce Shipping & Tax: by WooCommerce – 2.7.0
    WooCommerce: by Automattic – 9.2.1

    ### Inactive Plugins (8) ###

    All-in-One WP Migration: by ServMask – 7.86
    Classic Editor: by WordPress Contributors – 1.6.4
    Crowdsignal Forms: by Automattic – 1.7.2
    Crowdsignal Polls & Ratings: by Automattic
    Inc. – 3.1.2

    Order Minimum/Maximum Amount for WooCommerce: by WPFactory – 4.5.1
    Shared Counts: by Bill Erickson & Jared Atchison – 1.5.0
    WooCommerce Blocks: by Automattic – 11.7.0
    WooPayments: by WooCommerce – 8.1.0

    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached

    ### Must Use Plugins (1) ###

    wpcomsh-loader.php: by –

    ### Settings ###

    Legacy API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator:
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 24 MB

    ### WC Pages ###

    Shop base: #2702 - /shop-2/
    Cart: #2703 - /cart-2/ - Contains the [woocommerce_cart] shortcode
    Checkout: #2704 - /checkout-2/ - Contains the [woocommerce_checkout] shortcode
    My account: #2778 - /my-account-2/
    Terms and conditions: #2304 - /terms-and-conditions/

    ### Theme ###

    Name: Clotya
    Version: 1.2.9
    Author URL: https://themeforest.net/user/KlbTheme
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: clotya/woocommerce/archive-product.php
    clotya/woocommerce/cart/cart.php
    clotya/woocommerce/cart/mini-cart.php
    clotya/woocommerce/checkout/form-checkout.php
    clotya/woocommerce/content-single-product.php
    clotya/woocommerce/global/breadcrumb.php
    clotya/woocommerce/global/quantity-input.php
    clotya/woocommerce/loop/add-to-cart.php
    clotya/woocommerce/loop/loop-end.php
    clotya/woocommerce/loop/loop-start.php
    clotya/woocommerce/loop/orderby.php
    clotya/woocommerce/myaccount/form-login.php version 7.0.1 is out of date. The core version is 9.2.0
    clotya/woocommerce/myaccount/my-account.php
    clotya/woocommerce/myaccount/navigation.php
    clotya/woocommerce/single-product/add-to-cart/grouped.php
    clotya/woocommerce/single-product/meta.php
    clotya/woocommerce/single-product/product-image.php
    clotya/woocommerce/single-product/rating.php
    clotya/woocommerce/single-product.php

    Outdated Templates: ?


    Learn how to update

    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: LT
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    launch-your-store
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-08-23 10:27:37 +03:00
    Options: ?
    Notes: 136
    Onboarding: completed

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 7,150
    Oldest: 2024-07-22 16:19:07 +0300
    Newest: 2024-08-22 16:08:04 +0300

    Failed: 24
    Oldest: 2023-04-14 21:05:52 +0300
    Newest: 2024-08-19 12:48:11 +0300

    Pending: 8
    Oldest: 2024-08-22 16:18:04 +0300
    Newest: 2024-08-23 12:53:18 +0300


    ### Status report information ###

    Generated at: 2024-08-22 16:10:20 +03:00

    The page I need help with: [log in to see the link]

Viewing 16 replies (of 16 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello hellepelogo,

    Thank you for your reply.

    At this point, I suggest performing a conflict test.
    This will determine if any plugin or code is conflicting with the WooCommerce core function.

    You may create a staging site if conflict testing is not feasible for the live site.
    Feel free to reach out again if you have any questions or concerns.

    Best regards.

Viewing 16 replies (of 16 total)
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