The button is always loading

  • Resolved anguschang007

    (@anguschang007)


    4 years, 4 months ago

    If the product has a variation and wants to pay through Google Pay, it will be always loading when chose a variation. However, I think Apple Pay has the same situation but I don’t test on Apple devices because I don’t have any Apple devices. You may check the situation on my website.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    You’re getting a 403 (forbidden) error on the pages when you select an option.


    Link to image: https://d.pr/i/WOxvBp

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter anguschang007

    (@anguschang007)

    I can’t find the error message! The Google Pay/Apple Pay button doesn’t show on the desktop Chrome!

    Thread Starter anguschang007

    (@anguschang007)

    I found what is causing the problem. It is causing by the cache when turning on this function “Create cache for mobile theme” in WP Fastest Cache.
    https://prnt.sc/te03vb

    Will you do something to support the cache?

    Hi there @anguschang007,

    I’m glad that you managed to narrow the issue down to WP Fastest Cache plugin and it’s “Create cache for mobile theme” setting.

    Since this plugin wasn’t developed by us, we don’t know what this setting does exactly. Please reach out to the plugin’s developer to report this issue.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Enjoy the rest of your day and stay safe!

    Thread Starter anguschang007

    (@anguschang007)

    You both guys said the same thing all problem is from the other plugin. We cannot do anything due to other plugins!

    Oh, you did a great job to pass the ball to others.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    As mentioned, this is not an issue with the Stripe plugin, but another plugin breaking the JavaScript used on the page. We cannot fix this.

    Marking resolved, have a great one!

Viewing 6 replies - 1 through 6 (of 6 total)
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