The Billing and Shipping Name and email is changed in an order

Hello @gchron

Thank you for reaching out to us, we are here to help.

We have seen some issues that have similar issues, but we don’t really have enough details to give you a clear answer. We would like to ask you to provide us the following:
– What checkout process was used (normal or express (using PP button on product or cart page)?
– What details are shown on the WooCommerce order overview?
– What details are shown on the PayPal order overview?

In order to freely exchange screenshots and other details, you might want to open a private engagement with us, instead of share such details on this public forum? You can share it either here in the forums or privately with us from here: https://paypal.inpsyde.com/docs/request-support/

Pending your response.

Kind regards,
Joost

Well I only have a checkout button after the cart page I do not have enabled express checkout.

In the WooCommerce order overview the name and email shown as changed from the ones in the user account and are the same as the ones shown in the paypal transaction. Also the name is changed and in the shipping address. My client told me that he found out about the problem because his friend received the WooCommerce email for the order. Also the email we received was also with his friend name and email

Where I can find the PP order overview? If I have to see paypal account There is a need to ask my colleague that manages the banks of the company.

If you need something else let me know

Hello @gchron

Thank you for your response. However, I still need to get the overviews of both the WooCommerce and PayPal orders. The PayPal order overview can be found on the PayPal site, and you get to this, when you press on the Transaction ID that can be found in the top of the WooCommerce order page.

I would still recommend opening a private engagement in order to share these details.

Kind regards,
Joost

I just sent you the data. Thanks in advace

Thank you, I have responded to your private engagement. Please engage via that engagement. If we find out what is causing this, we will update this thread as well (in case it is useful for the community).

Kind regards,
Joost

Hello,

Since we have further handled this case via your private engagement, I will mark this thread as resolved. You can reply to the private thread if you encounter new occurrences of the issue when you have more information about this situation, since we could not get much further with the older ones we used. I hope removing the snippets you used will improve the general functioning of the plugin, but we can only know by the issue not occurring again.

Kind regards,
Joost