The amount processed at Stripe is different that the amount at checkout

Hi,
Did you try in stripe test mode before doing live mode?
Did you have the same problem in stripe test mode?

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://jo.readerseditions.com
Site address (URL): https://jo.readerseditions.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 64 MB
PHP Time Limit: 50000
PHP Max Input Vars: 5000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.33-log
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_dav
Total Database Size: 6.98MB
Database Data Size: 5.18MB
Database Index Size: 1.80MB
wp_davwoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_davwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwoocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_davwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davactionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_davactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davactionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davcomments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_davduplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davmailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davmailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davoptions: Data: 2.23MB + Index: 0.08MB + Engine InnoDB
wp_davpostmeta: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_davposts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB
wp_davtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davterms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davterm_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davusermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_davwc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_davwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_davwc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_davwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_davwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_davwc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_davwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_davwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 156
custom_css: 1
customize_changeset: 8
nav_menu_item: 20
page: 9
post: 2
product: 116
revision: 128
shop_order: 10
wa-order-numbers: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Creative Mail by Constant Contact: by Constant Contact – 1.3.5
Duplicator: by Snap Creek – 1.3.22
Facebook for WooCommerce: by Facebook – 2.3.4
Jetpack by WordPress.com: by Automattic – 9.5
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
OneClick Chat to Order: by Walter Pinem – 1.0.4.1
Product CSV Import Export (BASIC): by WebToffee – 1.9.1
Storefront Hamburger Menu: by WooThemes – 1.2.0
Storefront Mega Menus: by WooThemes – 1.3.4
Storefront Powerpack: by WooThemes – 1.2.0
Storefront Pro: by pootlepress – 5.7.3
Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.6
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce Shipping & Tax: by Automattic – 1.25.10 (update to version 1.25.15 is available)
WooCommerce: by Automattic – 5.1.0 (update to version 5.4.1 is available)

### Inactive Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Gutenberg: by Gutenberg Team – 10.2.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.3.4

WooCommerce Extra Fees Plugin: by theDotstore – 3.6.3
WooCommerce Smart COD: by woosmartcod.com – 1.6.1
WOOCS - WooCommerce Currency Switcher: by realmag777 – 2.3.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: JOD (JD)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 3
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #13 - /
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.5.1 (update to version 3.7.0 is available)
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 29
Oldest: 2021-06-22 01:37:50 +0000
Newest: 2021-07-03 10:47:09 +0000

Pending: 1
Oldest: 2021-07-03 15:01:46 +0000
Newest: 2021-07-03 15:01:46 +0000

### Status report information ###

Generated at: 2021-07-03 12:20:32 +00:00

Thank you for your reply.
The Stripe test mode is not working.
When I switch to test mode, the fields for entering the Publishable Key and Secret Key become disabled. And also the Stripe payment option disappears from the checkout page.

Hello @motasemabudahab,

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Thanks!

I have tested the plugin with AED, SAR, and GBP currencies and all worked perfectly.
The problem is with certain currencies (JOD in my case). This can’t be plugins conflict issue, if it was it should be a problem with all currencies.

How can I multiply the amount request for processing by 10 times? Is there a code fix that you can provide me with to do that?

The problem has to do with the decimal.
When the cart total is JOD 13 the request amount is JOD 1.3
When the cart total is JOD 23 the request for JOD 2.3

Hey there!

It sounds like you’re using a switcher plugin, like this one:WOOCS – WooCommerce Currency Switcher: by realmag777 – 2.3.2

Is that the case?

Hi
I have WOOCS – WooCommerce Currency Switcher: by realmag777 – 2.3.2 installed but it is de-activated.
I have also deleted it entirely and did another test and the problem is the same.
I have contacted Stripe regarding this issue and they said that payment requests for BHD, JOD, KWD, OMR, and TND currencies should be sent to their system in 3 decimal. For example, 13 should be request as 13000 while your plugin is requesting 1300 only which results in 1.3 JOD not 13.
Can you provide with a code fix for this?

Hello @motasemabudahab,

We would like to investigate the issue further. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.