Thank you page with FAILED ORDER

  • Resolved bashiachuki

    (@bakoline)


    5 years, 3 months ago

    On my woocommerce shop, I have below huge problem

    When user fills billing details + card details and clicks PLACE ORDER NOW button, and IF USER HAS NOT SUFFICIENT AMOUNT on the card, user is redirected to thank you page with the same URL as real woocommerce successful order page and our affiliates think that this of course was a real successful sale.

    Is there any way to fix this and just to show the error message right on the checkout page?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @bakoline ,

    Thank you for reaching out.

    >When user fills billing details + card details and clicks PLACE ORDER NOW button, and IF USER HAS NOT SUFFICIENT AMOUNT on the card, user is redirected to thank you page with the same URL as real woocommerce successful order page.

    This sounds concerning and is not a default WooCommerce behavior. By default, the Order Received page is shown only on successful orders where complete payment has gone through successfully.

    Else, the user sees an appropriate card declined or error message, in case of Stripe payment gateway it looks like this: https://d.pr/i/k5fy7H

    Can you please let us know which payment gateway is being used on your site? Do let us know so we can help you out further.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 2 replies - 1 through 2 (of 2 total)
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