Thank you page empty

Hi there!

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

• This reply was modified 3 years, 6 months ago by mother.of.code.

Thank you, but then the question is. is there a php, filter or something to just go to the thank you page without the extension that leads to the wrong page? I mean… the plugins I use with a reason so in the end I hope to solve it.

I’m using Avada theme and Woocommerce one page checkout and layouts Pro from blueplugins

Doing the test this evening and will revert.

• This reply was modified 3 years, 6 months ago by svdv1975.
• This reply was modified 3 years, 6 months ago by svdv1975.
• This reply was modified 3 years, 6 months ago by svdv1975.

Yes, the thank you page can be controlled by a hook (woocommerce_thankyou) and template overrides. You would need to check your theme code/Woo templates and for plugin conflicts. When an order key is passed, it’s used to then fetch and display a review of the order details. The template for that may be bad if it displays nothing. Even if it were an invalid order key, it should still display the thank you message, but without the order details.

Indeed, you can override the behavior of the thank you page using a hook. However, the page likely isn’t working correctly due to a conflict – you may be able to get around this with custom coding, but the cleaner approach would be to figure out which plugin is causing the issue and work with that developer to solve it.

Hi @svdv1975,

It’s been a while since we heard from you and we will soon mark this thread as resolved for the health of the forums.

Just to check, were you able to perform a conflict test as advised above?

We’ll be happy to hear from you regarding this.
Thanks.

Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.