Thank You Page 404
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Hello
I have problem with Thank You page.
When I finish my order i don’t see Thank You Page. I see 404 errorThis is link to example order:
domain/?p=892%2Forder-received%2F974%2F&key=wc_order_oYQkl78hx3WME
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Hi there,
Thanks for reaching out.
Most probably this issue is coming because WooCommerce default pages are not set in WooCommerce Settings or they don’t exist in the website.
https://docs.woocommerce.com/document/woocommerce-pages/
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Best,
### WordPress Environment ### WordPress address (URL): https://dev.dacfyizxdz.cfolks.pl Site address (URL): https://dev.dacfyizxdz.cfolks.pl WC Version: 6.2.0 REST API Version: ? 6.2.0 WC Blocks Version: ? 6.7.3 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.1.0 Log Directory Writable: ? WP Version: ? 5.8.3 - Jest dost?pna nowsza wersja WordPressa (5.9) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: pl_PL External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.27 PHP Post Max Size: 256 MB PHP Time Limit: 180 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.22-MariaDB-cll-lve Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.2.0 WC Database Prefix: wp_ Ca?kowity rozmiar bazy danych: 6.44MB Rozmiar bazy danych: 4.54MB Rozmiar indeksu bazy danych: 1.90MB wp_woocommerce_sessions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_actions: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_logs: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_comments: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB wp_e_submissions: Dane: 0.02MB + Indeks: 0.27MB + Silnik InnoDB wp_e_submissions_actions_log: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB wp_e_submissions_values: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_jet_apartment_bookings: Dane: 0.03MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_apartment_units: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_appointments: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_appointments_excluded: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_appointments_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_post_types: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_taxonomies: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_options: Dane: 3.03MB + Indeks: 0.06MB + Silnik InnoDB wp_postmeta: Dane: 0.22MB + Indeks: 0.09MB + Silnik InnoDB wp_posts: Dane: 0.23MB + Indeks: 0.06MB + Silnik InnoDB wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_usermeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_admin_notes: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB ### Post Type Counts ### attachment: 4 elementor_library: 4 jet---zamo: 1 jet-engine: 2 jet-engine-booking: 4 jet-form-builder: 4 page: 14 post: 5 product: 1 revision: 106 rezerwacje---booking: 2 shop_order: 2 sln_attendant: 2 sln_service: 3 wypozyczalnia---uslu: 1 wypozyczalnia---zamo: 31 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (7) ### Crocoblock Wizard: przez Crocoblock – 1.2.4 Elementor Pro: przez Elementor.com – 3.6.0 Elementor: przez Elementor.com – 3.5.5 JetBooking: przez Crocoblock – 2.4.2 JetEngine - Custom visibility conditions: przez Crocoblock – 1.1.0 JetEngine: przez Crocoblock – 2.11.2 WooCommerce: przez Automattic – 6.2.0 ### Inactive Plugins (4) ### Envato Elements: przez Envato – 2.0.11 Jet Appointments Booking: przez Crocoblock – 1.6.6 JetFormBuilder: przez Crocoblock – 1.5.4 Salon Booking WordPress Plugin - Free Version: przez Salon Booking System – 7.5 ### Must Use Plugins (1) ### installatron_hide_status_test.php: przez – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Strona sklepu: #237 - /sklep/ Koszyk: #238 - /koszyk/ Zamówienie: #239 - /zamowienie/ Moje konto: #240 - /moje-konto/ Regulamin: ? Strona nie ustawiona ### Theme ### Name: Hello Elementor Version: 2.4.1 (dost?pna aktualizacja do wersji 2.5.0) Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny którego nie jeste? autorem polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Zakończ: 6 Oldest: 2022-02-16 05:38:58 +0100 Newest: 2022-02-16 05:42:31 +0100 ### Status report information ### Generated at: 2022-02-16 09:49:40 +01:00
Hi @esitio!
Thank you for sending the System Status!
In it, I can see that your WordPress version is out of date; it is recommended you make the update to the latest version.
Regarding the Thank you page, could you please confirm if it is set in the Order received field under the Checkout endpoints section in
WooCommerce > Settings > Advanced > Page setup
?It should look something like this:
Let us know!
I’m sorry!
I send you wrong report yesterday (from other website).
I changed endpoint for thank-you, and still 404This is correctly report:
### WordPress Environment ### WordPress address (URL): https://dathztddht.cfolks.pl Site address (URL): https://dathztddht.cfolks.pl WC Version: 6.2.0 REST API Version: ? 6.2.0 WC Blocks Version: ? 6.7.3 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.1.0 Log Directory Writable: ? WP Version: 5.9 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: – Language: pl_PL External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.14 PHP Post Max Size: 512 MB PHP Time Limit: 180 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.22-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.2.0 WC Database Prefix: wp_ Ca?kowity rozmiar bazy danych: 37.21MB Rozmiar bazy danych: 34.53MB Rozmiar indeksu bazy danych: 2.68MB wp_woocommerce_sessions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_order_itemmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_actions: Dane: 0.05MB + Indeks: 0.11MB + Silnik InnoDB wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_actionscheduler_logs: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_comments: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB wp_e_submissions: Dane: 0.02MB + Indeks: 0.27MB + Silnik InnoDB wp_e_submissions_actions_log: Dane: 0.02MB + Indeks: 0.11MB + Silnik InnoDB wp_e_submissions_values: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_jet_apartment_bookings: Dane: 0.03MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_apartment_units: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_post_types: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_smart_filters_indexer: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_jet_taxonomies: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_options: Dane: 3.25MB + Indeks: 0.08MB + Silnik InnoDB wp_pmxi_files: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_hash: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_history: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_images: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_imports: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_posts: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_pmxi_templates: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_postmeta: Dane: 21.39MB + Indeks: 0.58MB + Silnik InnoDB wp_posts: Dane: 8.44MB + Indeks: 0.20MB + Silnik InnoDB wp_rank_math_internal_links: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB wp_rank_math_internal_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_usermeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_admin_notes: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_p24_data: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB wp_woocommerce_p24_order_map: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB wp_woocommerce_p24_subscription: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB wp_wpmailsmtp_debug_events: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB wp_wpmailsmtp_tasks_meta: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB ### Post Type Counts ### attachment: 83 custom_css: 1 customize_changeset: 16 elementor_library: 11 elementor_snippet: 1 jet-engine: 1 jet-engine-booking: 1 jet-smart-filters: 3 jet-woo-builder: 8 nav_menu_item: 29 page: 14 post: 2 product: 11 revision: 643 shop_order: 25 wp_global_styles: 1 wypozyczalnia: 5 wypozyczenia: 10 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (13) ### Elementor Pro: przez Elementor.com – 3.6.1 Elementor: przez Elementor.com – 3.5.5 JetBooking: przez Crocoblock – 2.4.2 JetEngine: przez Crocoblock – 2.11.3 JetSearch For Elementor: przez Crocoblock – 2.1.15 JetSmartFilters: przez Crocoblock – 2.3.10 JetProductGallery For Elementor: przez Crocoblock – 2.1.1 WooCommerce Przelewy24 Payment Gateway: przez Przelewy24 Sp. z o.o. – 1.0.5 Ultimate Addons for Elementor: przez Brainstorm Force – 1.36.4 WooCommerce: przez Automattic – 6.2.0 WP All Import Pro: przez Soflyy – 4.7.1 WP Mail SMTP: przez WPForms – 3.3.0 WP All Import - WooCommerce Import Add-On Pro: przez Soflyy – 3.3.0 ### Inactive Plugins (4) ### Furgonetka.pl: przez Furgonetka.pl – 1.1.0 JetWooBuilder For Elementor: przez Crocoblock – 1.11.4 Rank Math SEO: przez Rank Math – 1.0.82.1 Sequential Order Numbers for WooCommerce: przez WebToffee – 1.4.3 ### Must Use Plugins (1) ### WordPress automation by >Aplikacje_cyberFolks: przez – ### Settings ### API Enabled: – Force SSL: – Currency: PLN (z?) Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Strona sklepu: #10 - /sklep/ Koszyk: #11 - /koszyk/ Zamówienie: #970 - /zamowienie/ Moje konto: #13 - /moje-konto/ Regulamin: #100 - /regulamin/ ### Theme ### Name: Hello Elementor Child Version: 1.0.1 Author URL: https://elementor.com/ Child Theme: ? Parent Theme Name: Hello Elementor Parent Theme Version: 2.5.0 Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Zakończ: 104 Oldest: 2022-02-08 11:12:03 +0100 Newest: 2022-02-17 14:29:23 +0100 Oczekuj?ce: 1 Oldest: 2022-02-21 14:33:35 +0100 Newest: 2022-02-21 14:33:35 +0100 ### Status report information ### Generated at: 2022-02-17 14:30:46 +01:00
Hi @esitio
It looks like the order received page is working now.
Link to image: https://snipboard.io/xYHSK4.jpgIf you still see the error, try clearing your browser cache and placing a test order: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
Hi.
I clear my browser cache, but still not work. I have 404 error.Hey @esitio,
I also can see your order received page when visiting:
https://dathztddht.cfolks.pl/zamowienie/thank-you/
Can you open a new browser window in incognito/private mode and check again?
Thanks.
I try in private mode and in other browser. Still 404
You can try. This is demo site.Hi,
Please follow this guide to do a conflict test and see if that helps. This involves switching to the default Storefront theme and deactivating all plugins except for WooCommerce and checking to see if that resolves the issue.
Let us know how it goes.
Hello
I faund problem. It’s Elementor Pro plugin. I wrote to them.Thanks for letting us know!
I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
- The topic ‘Thank You Page 404’ is closed to new replies.