Text boxes won't update?!

  • Hi there-

    Having major trouble updating my text box widgets.

    I was able to input & save information originally, but now I want to update.

    When I click on the box I’d like to edit, a window pop up where I’m able to edit the text.

    BUT then when I hit the ‘update’ button nothing happens. I can’t ‘close’ the pop up window either, I have to navigate away from the page to continue.

    This happens across all my pages, and all my browsers: Safari, Chrome, Firefox, regardless of whether I’m updating the ‘Visual’ or ‘Text’ side of my text box.

    Any help would be greatly appreciated!

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  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    Per the Forum welcome we ask you NOT bump posts. We use the ‘no replies’ search on these forums regularly to find people who still need help. By bumping, you remove yourself from that list and make it HARDER for us to find you!

    Are you doing this via the Customizer or the Widgets page? Try it on the other one, whichever it is.

    This sounds like an JS problem, which is usually cause by your theme or a plugin. The usual debugging methods apply.

    In general, it helps to make sure you go through the normal debugging steps. Have you tried:

    • flushing any caching plugins you might be running, as well as server and/or browser caches.
    • deactivating all plugins (yes, all) to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or PhpMyAdmin (read “How to deactivate all plugins when you can’t log in to wp-admin” if you need help). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old
    • switching to the Twenty Sixteen theme to rule out any theme-specific problems. If you can’t log in to change themes, you can remove the theme folders via FTP so the only one is twentysixteen. That will force your site to use it.
    • manually upgrading. When all else fails, download a fresh copy of the latest.zip file of WP (top right on this page) to your computer, and use that to copy up. You may need to delete the wp-admin and wp-includes folders on your server. Read the Manual Update directions first.
Viewing 1 replies (of 1 total)
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