Testing Environment

Hi sercanlir,

If you view the source of your website can you see the new or old app id? Do you have any caching in place?

Bob

Hello Bob,
Thank you for your response.
I was able to modify and insert $app_id on bootstrap.php, so that I saw the new app id on my wordpress plugin. However, intercom never caught any users on the test environment.

I wanted to try the test environment because my events are not being tracked. Could you check, if I’m doing something wrong? Below is my event tracking code:
View All Projects
<script type=”text/javascript” Intercom(‘trackEvent’, ‘view-all-campaigns’);> </script>

Thanks again for your help.
Sercan

Here I commented the code out –
<!– View All Projects
<script type=”text/javascript” Intercom(‘trackEvent’, ‘view-all-campaigns’);>
</script>
–>

Do you see any web console errors when your events are being tracked?

Hello Bob,
No web console errors to be tracked.
I implemented the tracking code to only my local host and using local web server to test. That shouldn’t be a problem though right?
Best,
Sercan

Would you mind getting in touch with Intercom support through the messenger on the web app? They will be able to tell if your requests are getting through to Intercom (can you see the trackEvents doing anything in the network tab of your web console?) or if there’s another issue at play.

Thank you Bob. I have contacted them and looking forward to hear back.
Best,
Sercan