Testimonials disappear after the first 1 in cycle displays

  • Resolved ShottonDesign

    (@shottondesign)


    8 years, 1 month ago

    I’m having an issue with the testimonials cycling after the last update. The first testimonial appears fine in the widget area, then when it attempts to cycle to the next testimonial it disappears. https://jdugganassociates.com/

    Thanks in advance for your help.
    -Mike

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor richardgabriel

    (@richardgabriel)

    Hey Mike!

    This is usually a sign of a Cycle library conflict. Typically, this occurs when the Theme or another plugin are including the same Javascript that we are, and are doing it without enqueuing it (and thus you end up with multiple includes.)

    The last time our plugin updated was about a month ago – when did this issue show up for you?

    You can try using our compatibility options and disabling our Javascript include – something that fixes the issue for people.

    Let me know if any of that helps!

    All the best,
    Richard

    Thread Starter ShottonDesign

    (@shottondesign)

    Thanks Richard, I think the issue did start after the most recent update. I’ve tried all combinations of the compatability options and nothing seems to work. I have narrowed it down to which plugin is apprently causing the conflict (Unite Gallery Pro version), but still not sure what to do to resolve the issue between the two…

    Plugin Contributor richardgabriel

    (@richardgabriel)

    Hey Shotton!

    Do you still need help with this issue? It looks like the ticket fell to the wayside here.

    Best,
    Richard

Viewing 3 replies - 1 through 3 (of 3 total)
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