Test mode sends double confirmation emails

Hi there @ikozlik ??

What I did is changed the theme to Storefront and disabled all plugins except WooCommerce and Stripe payment plugin. If I’m using the new Try the new checkout experience (early access) THEN emails get sent double. If this feature is turned off then emails are arriving just fine.

Thank you for letting us know of this.

I went ahead with trying on a test installation of mine, using:

* WooCommerce Version: 7.0.0
* PHP Version: 8.0.24
* WooCommerce Stripe Gateway: by WooCommerce – 6.8.0

without being able to replicate the issue.

Could you check if you are able to reproduce the issue you are reporting here under the following conditions:

1. An unmodified WordPress installation, using a default theme such as Twenty Twenty or Storefront active.
2. No other plugins except for WooCommerce, and WooCommerce Stripe Payment Gateway, active.

If yes, please do let us know.

Hi,

I did wrote in the initial message that I did replicate that issue on the exact conditions you’re asking to: Storefront theme + WooCommerce + WooCommerce Stripe Payment Gateway.

Please make sure that the “Try the new checkout experience (early access)” is turned ON. This makes the emails going out twice.
If this feature is OFF (or rather you use the default experience) then everything is working fine.

Hello,

Sorry to hear about that.

Can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?That way we can check better. Thanks.

Hi, here you go, I hope it helps.

### WordPress Environment ###

WordPress address (URL): https://veggie.hr/new
Site address (URL): https://veggie.hr/new
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 368 MB
WP Debug Mode: –
WP Cron: –
Language: hr
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 32 MB
PHP Time Limit: 301
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.17-MariaDB-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpzc_
Total Database Size: 64.66MB
Database Data Size: 57.96MB
Database Index Size: 6.70MB
wpzc_woocommerce_sessions: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_order_items: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wpzc_woocommerce_order_itemmeta: Data: 0.98MB + Index: 0.63MB + Engine MyISAM
wpzc_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_actionscheduler_actions: Data: 5.13MB + Index: 1.46MB + Engine MyISAM
wpzc_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_actionscheduler_logs: Data: 2.48MB + Index: 1.80MB + Engine MyISAM
wpzc_commentmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wpzc_comments: Data: 0.13MB + Index: 0.04MB + Engine MyISAM
wpzc_ewwwio_images: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
wpzc_ewwwio_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_gdpr_cc_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_layerslider: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpzc_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_litespeed_url: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_litespeed_url_file: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_mypos_pending_payments_schedule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_mypos_upsells: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_options: Data: 21.07MB + Index: 0.44MB + Engine MyISAM
wpzc_postmeta: Data: 13.66MB + Index: 1.31MB + Engine MyISAM
wpzc_posts: Data: 12.93MB + Index: 0.32MB + Engine MyISAM
wpzc_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpzc_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_sliders_bkp: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_slides: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_slides_bkp: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_solo_api_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpzc_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpzc_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wpzc_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpzc_term_taxonomy: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpzc_usermeta: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wpzc_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_vtprd_transient_cart_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wpzc_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpzc_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_order_product_lookup: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
wpzc_wc_order_stats: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpzc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpzc_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpzc_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpzc_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpzc_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wdp_product_collections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_wdp_rules: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpzc_wpml_mails: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wpzc_wpsbc_calendars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpzc_wpsbc_calendar_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpzc_wpsbc_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpzc_wpsbc_event_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpzc_wpsbc_legend_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpzc_wpsbc_legend_item_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpzc_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpzc_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

acf-field: 2
acf-field-group: 1
attachment: 387
awdp_pt_products: 1
awdp_pt_rules: 1
brands: 12
cookielawinfo: 1
cpt_layouts: 18
cpt_testimonials: 2
custom_css: 6
cwginstocknotifier: 2
ecolive-breadcrumb: 2
elementor_library: 20
elementor-hf: 16
footer: 1
location: 1
mc4wp-form: 2
megamenu_profile: 5
nav_menu_item: 61
o-discount: 1
o-list: 2
page: 42
post: 32
product: 68
revision: 1368
seedprod: 1
shop_coupon: 1101
shop_order: 3
swp_forms: 1
team: 1
testimonial: 5
vc_grid_item: 2
woo_discount: 2
woo_discount_cart: 1
wp_global_styles: 1
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (2) ###

WooCommerce Stripe Gateway: by WooCommerce – 6.8.0
WooCommerce: by Automattic – 7.0.0

### Inactive Plugins (28) ###

Advanced Custom Fields: by WP Engine – 6.0.2
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.4
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Current Year and Copyright Shortcodes: by David Gewirtz – 1.0.2
Elementor: by Elementor.com – 3.7.8
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

Envato Market: by Envato – 2.0.7
GDPR Cookie Compliance: by Moove Agency – 4.8.13
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.0
Jetpack: by Automattic – 11.4
Jetpack Without Promotions: by required – 1.1.0
KEKS Pay for WooCommerce: by Erste bank Croatia – 1.0.9
LiteSpeed Cache: by LiteSpeed Technologies – 5.2.1
Make Column Clickable Elementor: by Fernando Acosta – 1.4.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
MX WooCommerce HRK + EUR: by Media X – 2.0.2
Slider Revolution: by ThemePunch – 6.6.3
SVG Support: by Benbodhi – 2.5.1
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Woo Solo Api: by Denis ?oljom – 2.2.0
WPC Product Quantity for WooCommerce (Premium): by WPClever – 3.0.3
WPC Smart Wishlist for WooCommerce: by WPClever – 4.4.2
WP Mail Logging: by Wysija – 1.10.4
WP Simple Booking Calendar: by Veribo
Mihai Iova
Roland Murg – 8.3.9

WSB HUB3: by Branko Borilovic – 1.2.1

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: ?
Force SSL: –
Currency: HRK (kn)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
ovabrw_car_rental (ovabrw_car_rental)
simple (simple)
simple (simple-ar)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #12116 - /webshop/
Cart: #8912 - /kosarica/
Checkout: #54 - /narudzba/
My account: #55 - /moj-racun/
Terms and conditions: #8962 - /odredbe-i-uvjeti/

### Theme ###

Name: Storefront
Version: 4.1.3
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-13 18:46:49 +02:00
Options: ?
Notes: 74
Onboarding: completed

### Action Scheduler ###

Complete: 13,895
Oldest: 2022-09-12 14:25:04 +0200
Newest: 2022-10-13 14:24:45 +0200

Pending: 3
Oldest: 2022-10-13 14:27:40 +0200
Newest: 2022-10-13 19:38:02 +0200

### Status report information ###

Generated at: 2022-10-13 14:25:13 +02:00

• This reply was modified 2 years, 4 months ago by sonnic. Reason: removing blockqoute tag

Hello,

Thanks for the report.

May I ask for one additional piece of information?

Please head to WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages.

Be sure the debug mode is enabled. Then you can place a test order, if the issue appears again, please provide the logs generated (please redact the information such as emails, names, addresses, etc).

Can you install WP Mail Log
this will help to check if WooCommerce is requesting the email to be sent multiple times.

Let us know if that worked for you.

Hi,

Thanks for the info.

For better assistance, please contact us at WooCommerce.com > My Account > Support. Please note that you may need to create an account before you can access that page. Don’t forget to include a link to this forum thread in your response. Thanks.

Sent.

Thank you

Brilliant, thank you, @ikozlik

Can I get the emails removed from upper postings? Thx

Done.

Hi, there is still some in the upper block, pls remove it. Thank you.

Hi, there are still some emails in the upper postings, please remove all email addresses. Thank you.