Test mail fail

Hi @igorlecroc,

Please can you paste your diagnostics log here?

What SMTP provider are you using? For example; your cPanel hosting server, G Suite, Gmail, Office 365, etc.

Kind Regards,
Tim

I’m trying to use smtp.orange.fr on the port:465

I’m not sur if it’s related.
During the setup I have this message blighted with yellow :
Avertissement: connecté à mwinXXXXX au lieu de orange.fr.

Hi @igorlecroc,

Please run a connectivity test in Post SMTP, and if you could share the results that’d be great.

Kind Regards,
Tim

Here the results
I hope you’ll be able to read it ??

====
Transport Socket Statut* Service disponible ID du serveur Authentification
None Login Plain CRAM-MD5 OAuth 2.0

SMTP smtp.orange.fr:25 Ouvert SMTP mwinf5d03 Non Oui Oui Non Non

SMTP smtp.orange.fr:465 Ouvert ?? SMTPS mwinf5d03 Non Oui Oui Non Non

SMTP smtp.orange.fr:587 Ouvert SMTP mwinf5d03 Non Oui Oui Non Non

API Mandrill mandrillapp.com:443 Ouvert ?? HTTPS mandrillapp.com n/a

API SendGrid api.sendgrid.com:443 Ouvert ?? HTTPS sendgrid.com n/a

API Mailgun api.mailgun.net:443 Ouvert ?? HTTPS mailgun.net n/a

====

Résumé:

? ?? Le port 443 peut être utilisé avec les API SendGrid.
? ?? Le port 443 peut être utilisé avec les API Mandrill.
? Le port 587 peut être utilisé pour SMTP smtp.orange.fr. Avertissement: connecté à mwinf5d03 au lieu de orange.fr.
? Le port 25 peut être utilisé pour SMTP smtp.orange.fr. Avertissement: connecté à mwinf5d03 au lieu de orange.fr.
? ?? Le port 443 peut être utilisé avec les API Mailgun.
? ?? Le port 465 peut être utilisé pour SMTP smtp.orange.fr. Avertissement: connecté à mwinf5d03 au lieu de orange.fr.

Hi @igorlecroc,

Unfortunately I’m struggling with that connectivity test as I only speak/read English, sorry. Is there any chance you can pop it into English from WordPress for us? Sorry about that.

Kind Regards,
Tim

I understand, no worries.
Here the screenshot in english this time : https://ibb.co/s2fw9fP
And the written way below. ??

SMTP smtp.orange.fr:25 Open SMTP mwinf5d09 No Yes Yes No No
SMTP smtp.orange.fr:465 Open SMTPS mwinf5d09 No Yes Yes No No
SMTP smtp.orange.fr:587 Open SMTP mwinf5d09 No Yes Yes No No
Mandrill API mandrillapp.com:443 Open HTTPS mandrillapp.com n/a
SendGrid API api.sendgrid.com:443 Open HTTPS sendgrid.com n/a
Mailgun API api.mailgun.net:443 Open HTTPS mailgun.net n/a

Summary:

? Port 25 can be used for SMTP to smtp.orange.fr. Warning: connected to mwinf5d09 instead of orange.fr.
? ?? Port 443 can be used with the SendGrid API.
? Port 587 can be used for SMTP to smtp.orange.fr. Warning: connected to mwinf5d09 instead of orange.fr.
? ?? Port 443 can be used with the Mandrill API.
? ?? Port 443 can be used with the Mailgun API.
? ?? Port 465 can be used for SMTP to smtp.orange.fr. Warning: connected to mwinf5d09 instead of orange.fr.

Can you screenshot the screen?

Please paste the Diagnostic test output here too.

I did screenshot it.
The link is in my last answer ?? : https://ibb.co/s2fw9fP

Sorry, just paste the diagnostic test output.

My bad :

Mailer: postsmtp
HostName: mairie-saultlesrethel.fr
cURL Version: 7.72.0
OpenSSL Version: OpenSSL/1.1.1h
OS: Linux fiche.o2switch.net 3.10.0-962.3.2.lve1.5.38.el7.x86_64 #1 SMP Thu Jun 18 05:28:41 EDT 2020 x86_64
PHP: Linux 7.3.23 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.6.1 fr_FR UTF-8
WordPress Theme: Hello Elementor
WordPress Plugins: Akismet Anti-Spam, Download Manager, Duplicator, Elementor Pro, Elementor, Fast Velocity Minify, Form Vibes – Database Manager for Forms, Post SMTP, Really Simple SSL, Elementor Contact Form DB, UpdraftPlus – Backup/Restore, SEOPress
WordPress wp_mail Owner: /home/gped9894/sites/mairie-saultlesrethel.fr/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.20
Postman Sender Domain (Envelope|Message): mairie-saultlesrethel.fr | mairie-saultlesrethel.fr
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtps:plain://smtp.orange.fr:465)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 0 | 4
Postman Email Log (Enabled|Limit|Transcript Size): Yes | 250 | 300

Does your password include a % character?

Letters, cap letters and a dot “.”

Any clue ?

Thank you

Hi @igorlecroc,

Not sure if @yehudah has had any opportunities to look at this yet. Could you try a temporary password with just letters and possibly numbers? It would be good to know if this connects and sends. You only need to do this for testing, feel free to revert back after.

Kind Regards,
Tim

Hello,
I was afraid that you suggest to try with another password.
I’ll see if the customer can change it and will let you know if it fix it or not.

Thank you