test email failed

  • Resolved Mr Lucky

    (@voodoochill)


    6 years, 10 months ago

    I am getting this error, however I know the Credentials are valid as I just copied and pasted the Access key and Secret Access key from my settings in the WP SES plaugin, which is working fine.

    Any help would be appreciated, thanks

    Versions:
WordPress: 4.9.2
WordPress MS: No
PHP: 5.6.33
WP Mail SMTP: 1.2.2

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: email-smtp.us-west-2.amazonaws.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: Yes
Apache.mod_security: No
SMTP Debug:
2018-01-19 09:58:51	Connection: opening to email-smtp.us-west-2.amazonaws.com:587, timeout=300, options=array (
                   	                  )
2018-01-19 09:58:51	Connection: opened
2018-01-19 09:58:52	SERVER -> CLIENT: 220 email-smtp.amazonaws.com ESMTP SimpleEmailService-2761973385 nLO7jcw842QB6YDzsGlZ
2018-01-19 09:58:52	CLIENT -> SERVER: EHLO musicasecreta.com
2018-01-19 09:58:53	SERVER -> CLIENT: 250-email-smtp.amazonaws.com
                   	                  250-8BITMIME
                   	                  250-SIZE 10485760
                   	                  250-STARTTLS
                   	                  250-AUTH PLAIN LOGIN
                   	                  250 Ok
2018-01-19 09:58:53	CLIENT -> SERVER: STARTTLS
2018-01-19 09:58:53	SERVER -> CLIENT: 220 Ready to start TLS
2018-01-19 09:58:53	CLIENT -> SERVER: EHLO musicasecreta.com
2018-01-19 09:58:53	SERVER -> CLIENT: 250-email-smtp.amazonaws.com
                   	                  250-8BITMIME
                   	                  250-SIZE 10485760
                   	                  250-STARTTLS
                   	                  250-AUTH PLAIN LOGIN
                   	                  250 Ok
2018-01-19 09:58:53	CLIENT -> SERVER: AUTH LOGIN
2018-01-19 09:58:53	SERVER -> CLIENT: 334 VXNlcm5hbWU6
2018-01-19 09:58:53	CLIENT -> SERVER: QUtJQUlURzNQT1hIU0hPRzRJU1E=
2018-01-19 09:58:54	SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2018-01-19 09:58:54	CLIENT -> SERVER: ODRQZzF5OUNOcWM4Q3MwSEZoVjBQV0xSQ0pkOHh2UGhDN2p4YnVSVQ==
2018-01-19 09:58:55	SERVER -> CLIENT: 535 Authentication Credentials Invalid
2018-01-19 09:58:55	SMTP ERROR: Password command failed: 535 Authentication Credentials Invalid
2018-01-19 09:58:55	SMTP Error: Could not authenticate.
2018-01-19 09:58:55	CLIENT -> SERVER: QUIT
2018-01-19 09:58:55	SERVER -> CLIENT: 221 Bye
2018-01-19 09:58:55	Connection: closed
2018-01-19 09:58:55	SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Slava Abakumov

    (@slaffik)

    This error

    SMTP ERROR: Password command failed: 535 Authentication Credentials Invalid

    means that credentials are incorrect.

    AFAIK, Access key and Secret Access key are not those that are required to use SMTP for SES. WP SES might be using oAuth to login, while SMTP – not. Thus you need to generate separate credentials.

    Please follow this official documentation: https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-smtp.html

    Thread Starter Mr Lucky

    (@voodoochill)

    Thanks, a bit confusing as I thought it would be the same, that would explain why it’s working with WP SES plugin.

    I have been scratching my head over the SES documentation, it isn’t as simple as the name implies.

    So I have the original SMTP Credentials which are called SMTP username and SMTP Password. Tried those and it works, thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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