Terrible Support Nextscripts

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  • Same here. Have two tickets open for a paid version and no reply. Even an acknowledgement that the support doesn’t know the answer would have been better.

    It’s a good plug-in, but if you have issues that are not in the FAQ you’re pretty much on your own.

    Plugin Author NextScripts

    (@nextscripts)

    What are those unanswered ticket numbers?

    Thread Starter sniffertje

    (@sniffertje)

    Ticket #214527

    #364787 LinkedIn issue
    and #231232— but this one I managed to resolve myself. Can let you know the solution if interested

    Plugin Author NextScripts

    (@nextscripts)

    sniffertje (Ticket #214527) and catwalkghost (Ticket #364787)

    Please take a look at the screenshot of the “Open Ticket” (https://www.nextscripts.com/support/open.php) page:
    https://snag.gy/Gx8lk.jpg

    Now please look at the https://www.nextscripts.com/known-issues/ page. You will find your tickets there.

    PS: We apologize for this, but we don’t do this because we mean or because we just like to have “bad support” threads. But we are just a small group and we really need to spend our time on fixing issues, then on answering the same tickets that we already got, checked and acknowledge over and over again.

    Thank you for the reply. Noted and apologies. This one is an oversight on my side. Will always check “known issues” page before opening a ticket.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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