Terrible support

  • Purchased one of their premium packages and some extensions. One of the extensions is not working as it states license key is expired. Contacted support and got a response within 24h saying they are looking into it. 2 weeks have now passed with me continuously asking for an update and being completely ignored. Have a client waiting for this in order to get their website online and no one from Restropess cares to respond.

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  • You need to update the plugins from their site as they do not push them out to clients even though we pay good money for them. Once you update everything, log out of your devices and back in and it should work.
    That being said, today their website is down and causing issues with licensing again.

    Plugin Author Nirmal Kumar Ram

    (@sagarseth9)

    Dear @mazzad,

    I apologize for the inconvenience you’ve experienced with one of our extensions and the lack of response from our support team. I understand the urgency of getting the issue resolved, especially when you have a client waiting to launch their website.

    The problem you encountered with the license key indicating expiration is likely related to recent changes in our infrastructure. Unfortunately, these changes have caused unforeseen issues within our team, which have resulted in delays and a breakdown in our support communication.

    I sincerely apologize for the lack of updates and the feeling of being ignored. Rest assured that I will personally look into this matter to ensure a swift resolution. Please provide me with the necessary details, such as the extension name and your license key, so I can investigate the issue and provide you with a solution.

    You can reach me directly at nirmal[at]magnigenie.com. Please send me an email with the subject line “Extension Issue – Urgent” to ensure that your message receives immediate attention.

    Once again, I apologize for the frustration this has caused you and the delay in resolving the problem. I will do my best to assist you promptly and ensure that your client’s website can go live as soon as possible.

    Thank you for your understanding, and I look forward to hearing from you soon.

    Best regards,
    Nirmal Ram
    Founder, RestroPress

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