Terrible support.

  • Resolved Nico Marcuz

    (@nick7766)


    1 year, 9 months ago

    Bard please reply to our emails. We have serious problems with Envira.

    We pay 100 bugs for a gallery plugin. No problem. But then at least our emails could be answered promptly

    It’s always the same and very exhausting with Envira Support.

    We have been working with many developers of our WP plugins for many years, but this is by far the worst support.

    Surely our emails have gone down again. Or the answer was unfortunately not sent for technical reasons or or or.

    We’re starting to get really angry.

    Is Brad actually the CEO of the company? If so, the fish is embroidering from the head. If not, the CEO could check his support more closely.

    Best regards from a customer who has endured this non-functioning support for a very long time and who is slowly getting enough.

    redards
    Nico

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @nick7766

    Again, as I always mention, tickets are answered in the order that they’re received. There is zero need for your insults.

    Per my last message, neither myself, nor my two colleagues, could replicate your complaint. Even with the most recent link sent.

    Since you’re not happy with the plugin, or the service we’ve provided you, I’ve gone ahead and refunded your most recent renewal payment, and I’m giving you an opportunity to find a plugin that better suits your needs.

    Thank you!

    Thread Starter Nico Marcuz

    (@nick7766)

    Brad, this is the first time we’ve written a complaint like this to a plugin developer. We have never experienced such unmotivated support. This has been possible since we bought the plug-in.

    I again had to listen to reasons why e-mails were not answered or were unfortunately lost or they were answered but apparently not sent.

    The update frequency is also almost non-existent for a professional update. At times we weren’t even sure if Envira would be maintained at all.

    The reaction to my complaint tells you the rest.

Viewing 2 replies - 1 through 2 (of 2 total)
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