TERRIBLE SUPPORT

  • These people sold me their plugin, sent me my code and then never let me into my account. Its not possible from what I can tell to get any sort of support from these people whatsoever. For 2 months we have tried to contact them and we get NO response at all.

    Our next stop is the FTC and any other avenue we can find to recoup our money.

    AVOID THESE PEOPLE.

    There are other plugins that do everything they have but offer support, find another solution. It should not take 15 emails to get a response. Maybe its COVID, who knows, AVOID AVOID AVOID.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @worsin,
    I am very sorry to hear that you had a bitter experience with us!

    As for the issue resolution, we try our best to solve issues within the shortest time (maximum 12hours). As asking for an email address or discussing any pro-related topic is prohibited on this forum, so I’m explicitly skipping that part.
    However, I wonder how this could be possible to get no support/response within two months! So I urge you to share your ticket ID or email/ticket’s subject so that I can check your log to take further immediate action. In our experience, the level of support that we provide is sufficient for most users. We don’t have a single open/pending topic [in wp.org] or ticket [native support] available now. So hearing “No response in 2months” is an unpleasant situation for us.

    If you haven’t received any account access details after purchasing, that could be a technical glitch, and we happily resolve such a case as soon as we receive any message from the user.

    Still, if anything went wrong for you, we are truly sorry about that. I would request you to please reach us directly from support[at]wedevs.com about your issue [if this is about account/subscription related kindly attach your invoice with purcahsed email]. I personally take care of your issues the soonest as possible!

    Kind regards.

    Thread Starter worsin

    (@worsin)

    I will send an email to your email address @aurangajeb right now with all of the information regarding our purchase.

    Lets hope for the best.

    Hi @worsin

    Thanks for the heads back.

    I have already responded to your email. Kindly follow up on your ticket.

    I’m making this topic as resolve here. Feel free to open a new topic for further new issues.
    Regards.

    Thread Starter worsin

    (@worsin)

    At this point I want a refund. You people have no interest in supporting your product.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    These people sold me their plugin

    You are in the wrong place and I have archived many replies and closing this topic.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales and refund topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 5 replies - 1 through 5 (of 5 total)
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