Terrible support!

  • Terrible support. It’s absolutely impossible to manage 2 websites in 1 account. After trying to get in touch with customer support they simply ignore you and let you wait for literally a month. Sent my first request on the 8th of May, and received my response yesterday (June 7th).

    The plugin great but as soon as you need something from their support, move along to another tool because they will not help you.

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  • Hello,

    Thank you for flagging this up!

    Sorry to hear this has been your experience. We’re working hard to ensure fast, high-quality support for everyone. We’re constantly onboarding new support team members so we can reply as quickly as possible.

    Let us know if you need any further assistance.

    Thank you again for the detailed feedback!
    Best regards!

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