Poor Support

  • Why am I giving Elementor a negative review? I paid for the Elementor Pro plan at around $200 per year and yet cannot get pro support!

    Do I like using Elementor. Absolutely as it’s easy to use but when there’s a bug/issue how about the support?

    Unfortunately, it’s not good. After submitting 2 support tickets, a request on the Elementor Pro FaceBook group and here (which was closed) due to the fact I’m on the Pro plan I’m still waiting!

    I would recommend going with either Gutenberg or the Elementor FREE plugin, and save the money!

    C’mon guys – IMPROVE your support especially when we’re paying those kinds of fees! After all – I’m paying USD 200 per year!

    • This topic was modified 4 years, 5 months ago by andytlaird.
    • This topic was modified 4 years, 5 months ago by andytlaird.
    • This topic was modified 4 years, 5 months ago by andytlaird.
    • This topic was modified 4 years, 5 months ago by andytlaird. Reason: felt my first review was a little harsh
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  • I’m surprised you gave them 3 stars.
    Here is my review.
    The support for Eelmentor Pro ($200 /year) promises 24 hour response, but in the few support tickets we have requested help with have not been answered. Almost seem like we’re being ignored. Maybe an automatic response would better than nothing. You really need to work on this problem.
    Got any problems, glitches or bugs you may get better response on your own. If you have a better way to get in touch with Elementor support, let us all know please.

    Thread Starter andytlaird

    (@andytlaird)

    I totally agree with you! My 3 stars was just being nice. I have since moved most of my websites over to the default WordPress Gutenberg and Kadence blocks which are not only FREE but now the default WordPress editor. I will no longer be using Elementor especially paying USD 200 per year! ?? Best move I have made!

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