Terrible support

  • Resolved svsanchez

    (@svsanchez)


    4 years, 5 months ago

    Sir, I contacted you on may 25th asking you how to change the “BOOK DETAILS” text as I want it to say “Más información”.

    You replied asking login access to fix it, so I immediately sent you the login details but never fixed it. I contacted you again for the same thing on June 2nd (request 967) and you didn’t answer.

    It’s been already 12 days since I asked how to do this. Not only the plugin is not finished (doesn’t support more than 1 author per book, can’t change texts to other languages, can’t change colors) but the worst thing about it is the lack of support.

    Says that support for more than 1 author and translation possibility will be available in next version but takes forever to make a simple text change…

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter svsanchez

    (@svsanchez)

    After 12 days waiting for the support offered by the developer, I decided to search for a way to fix this myself and found it pretty soon:

    If you wish to change the “BOOK DETAILS” text to any other thing or language, go the following folder using File Manager or an FTP client:

    wp-content > plugins > gs-bookshowcase-pro > gs-bookshowcase-files > includes > templates

    You will see a list with the different templates that can be used, look for the template you are using (in the GS Bookshowcase admin settings) and edit it. In my case, it was the default template:

    – gs_bookshowcase_structure_1_square.php

    Press CTRL+F to find the string “book details” and simply change it to whatever you want. Then SAVE.

    Presto!

    Plugin Contributor GS Plugins

    (@gsplugins)

    Hi Presto!,

    Sorry for the inconveniences.
    Somehow we missed to reply the ticket but already developed the feature and released new version (2.0.12) of Books plugin.

    1. Added input field to replace “Book Details” text.
    2. Added Multiple Authors in Single Books Template. – https://bookshowcase.gsplugins.com/books/skinnytaste-fast-and-slow/

    You can search & replace text but change will overwrite when new version available.

    For version, better to contact via support.

    Let us know for assistance.

    Thanks / Sarwar

Viewing 2 replies - 1 through 2 (of 2 total)
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