Terrible refund procedure

Dear @1angelo1111,

Thank you for sharing your concerns with us. We’ve responded to your query via a support ticket, where we’ve outlined the steps for requesting a refund and explained the eligibility period. Refunds are available within a specified timeframe after purchase, and the process is straightforward.

Thank you for your understanding, and please feel free to reach out if you have further questions.

Hello Angelo Vanoni (@1angelo1111),

I am Shahidul Islam, Support Team Lead at Bdthemes.

Firstly, I’d like to apologize on behalf of our team, especially for any inconvenience caused by our agent, Zillur Rahman. After reviewing the conversation between you and Zillur, we recognize the error on our end regarding your refund request.

Unfortunately, our team didn’t properly address your refund request within the 14-day window, which is why it appeared you were no longer eligible. However, we’ve taken immediate action to process your refund today, and you should see the amount credited to your bank account within the next three days.

Please accept our sincerest apologies for this oversight. Additionally, if you ever need assistance or advice on WordPress beyond Prime Slider, feel free to reach out to me directly. I’ll personally ensure you receive the support you need.

Thank you for your understanding and patience.

Warm regards,
Shahidul Islam

I was refunded thanks to author action. Thank you.

Except for the refund process, the pro version is powerful and the custom slider is impressive

• This reply was modified 1 week, 1 day ago by 1angelo1111.

Dear 1angelo1111,

Thanks for your feedback and valuable comment. Also, Thanks again for your confirmation message that you got the refund. We appreciate your kind support.

Thanks.
Best Regards,
Hasib Ali