TERRIBLE Customer Support

  • When support:
    -Takes 1-4 weeks to respond to tickets
    -Doesn’t offer any help aside from “did you try updating the plugin?”
    -Doesn’t refund purchase
    -Stops replying to tickets completely

    …then I have no choice but to leave a one start review. I even notified them I would be leaving a negative review if they didn’t help me fix the gallery issue or offer a refund. That was 6 months ago. This review has been on my to do list for too long. Now it’s done. Support and customer service is everything, choose someone who actually provides it!

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  • I echo this. I also paid for this product (which IS a good product! – that’s not a problem), but I had to wait one day first to be able to get it. The owner has obviously a bad email system, he does not send you an email with what you need right away.

    Then, I left a ticket on his site that two weeks later is still there, totally neglected. I reminded him long ago, I was still ignored… (Why do you write in your emails “Ask me anything if you need help”, if then you totally ignore us?!!)

    Anyway, I see many other similar complains here, so the owner is either a child, or a guy with zero work ethics, I cannot find other explanation ??

    • This reply was modified 5 years, 5 months ago by Cristi S..
    • This reply was modified 5 years, 5 months ago by Cristi S..
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