Thank you for sharing your concerns. As a customer, you absolutely have the right to review both our plugin and the service we provide, and we respect that right. I apologize if my previous response gave you the wrong impression; that was certainly not the intention. We take all feedback seriously as it helps us improve.
Regarding your refund request, I acknowledge that you followed the guidance provided. If the assistance we offered did not resolve the issue, I completely understand your frustration, and I apologize for any inconvenience caused. Our goal is always to ensure that our customers are satisfied, and it seems in this case we have fallen short.
As for the clarity of our refund policy, we appreciate your feedback on this matter, and I will make sure it is reviewed and improved where necessary. We strive to comply with the regulations of all regions where we do business, including South Africa, and we will review your concerns to ensure we are meeting those standards.
Your experience is important to us, and we are committed to learning from it. If there is anything further we can do to address the situation, please feel free to reach out.