Terrible Customer Service

Hello @jaco45

We have thoroughly reviewed your request for a refund regarding the Pro plugin. Unfortunately, based on our refund policy, you do not qualify for a refund. We understand that you were facing challenges, which is why we offered assistance to help resolve any difficulties. However, it seems that this offer was declined, and instead, the refund is being pursued.

We take these matters seriously and want to ensure a fair process. It’s important to note that using this platform to pressure or mislead us into issuing a refund through threats or unjust claims is not something we can accept.

That being said, we remain open to providing you with any support or guidance you need to set up the plugin effectively. We believe this will help you achieve the intended benefits of the product.

We appreciate your understanding and look forward to resolving this professionally.

Me as a customer have a right to review your plugin and service and to reply with this message of yours just proves my point of your terrible service. So, thank you for proofing my point, I really do appreciate it. As I have explained many times, the same day as the purchase you ALREADY guided me to what I should do and I did what you asked me to do and it did not help, therefor requesting a refund. So do not make it sound as if we did not go through a process to sort it out. I did accept the help, and it made no difference. Maybe it is your policy, but maybe you should make this part of the policy Clearer on your website. We have laws in South Africa that require this, but clearly you ignore our laws for doing business online. I say again, I have a right to review and my review was sincere and true, and not misleading. Hopefully you can do something about your service before your it causes your business to close down.

Thank you for sharing your concerns. As a customer, you absolutely have the right to review both our plugin and the service we provide, and we respect that right. I apologize if my previous response gave you the wrong impression; that was certainly not the intention. We take all feedback seriously as it helps us improve.

Regarding your refund request, I acknowledge that you followed the guidance provided. If the assistance we offered did not resolve the issue, I completely understand your frustration, and I apologize for any inconvenience caused. Our goal is always to ensure that our customers are satisfied, and it seems in this case we have fallen short.

As for the clarity of our refund policy, we appreciate your feedback on this matter, and I will make sure it is reviewed and improved where necessary. We strive to comply with the regulations of all regions where we do business, including South Africa, and we will review your concerns to ensure we are meeting those standards.

Your experience is important to us, and we are committed to learning from it. If there is anything further we can do to address the situation, please feel free to reach out.