Thank you for reaching out to us.
I want to apologize for any inconvenience this problem has caused you.
I must ask you for another moment of patience while understanding what the actual cause of it is. It would be better to create a support ticket and mention the thread link/title in a support ticket to investigate it.
With this information, I am sure we will solve your problem in no time.
We are waiting for your details and are happy to help.