Terrible account registration process and support

  • I don’t recommend Amazon Pay. Terrible service and account registration process. I have opened an account with them and their system won’t accept my charge method despite the card ticking all of the boxes of their requirements. I keep on getting error messages that ‘something went wrong’. I have about 10 back and forth emails with their incompetent customer services team who fails to provide ‘support’ to resolve the issue. Proceeding with closing the Amazon Pay account. I was able to open an account with one of their competitors in 5 minutes.

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  • Plugin Support Christian

    (@christian1983)

    Hey @tia44oth,

    Thank you for sharing your feedback regarding your experience with Amazon Pay. We’re sorry to hear about the challenges you’ve encountered during the account registration process and your interactions with their customer service team.

    Firstly, we’d like to clarify that we don’t manage the account registration process as we are a plugin that facilitates connections between your site and your Amazon Pay Seller account. However, we understand the frustration you’ve faced, and we’re here to assist you in any way we can.

    It’s unfortunate to hear that you’ve had difficulties setting up your account and encountering issues with your payment method. We empathize with your situation and would like to offer our assistance in resolving the matter. However, please note that for us to provide support, your Amazon Pay account needs to be successfully created and approved.

    If you require any assistance with setting up your account on your site once it’s approved, please don’t hesitate to reach out to us. We’re committed to ensuring that your experience with our plugin is smooth and hassle-free.

    Once again, we apologize for any inconvenience you’ve experienced, and we appreciate your patience and understanding.

    Best regards,
    Christian

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