Terrible

  • Thought this would be a godsend, couldn’t install it without tech support, as my site was unsyncable. That took a while to get sorted.

    Once installed it scanned my entire site and said it was clean. Great news.

    Following morning, said it was hacked. You can only find out what the problem is if you pay for the service. You can only get it cleaned if you pay for the service. I was on the free trial, so the very least I should have been able to see why it reckoned I was hacked without paying.

    Asked me to enter FTP details to fix, wouldn’t connect. Support told me it was because I was on a free trial.

    Wasted 2 days with this, in the end I installed and ran other scanners that gave my site the clean report again.

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  • Plugin Support amanbv

    (@amanbv)

    Hey,

    We are sorry for the bad experience that you faced with us and our support. Could you please drop me an email at [email protected] and tell us your website URL and your support ticket number? We will go over this and make sure that this error does not occur again.

    We would hate to see a customer face a bad experience with using MalCare as we place customers’ needs over anything else.

    Could you please contact me with the details?

    Regards,
    Aman Kedia

Viewing 1 replies (of 1 total)
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