Terms & Conditions link not working

  • Hello. I installed your WP Affiliates Manager plugin and am testing it. The Terms & Conditions link on the Register page is not working. It only returns me to the top of the page and doesn’t bring up the Terms & Conditions. The page is located at https://acesuccess.com/2016/affiliate-home/affiliate-register/

    I have tried disabling all the other plugins and switching themes and the problem persists. I would be grateful for any help you can provide.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you first check to make sure there is some text in the following area Affiliates -> Settings -> Affiliate Registration -> Terms and Conditions. If there is some text then can you disable all your other plugins and test to see if the link works. If you have a cache plugin make sure you have cleared the cache.

    If none of the above works, can you test one of WordPress default themes like Twenty Fifteen or Sixteen.

    Regards

    Thread Starter civicsitedesign

    (@civicsitedesign)

    Thanks for replying. There is text there, I have disabled all the other plugins and tried other themes. None of that works.

    In one of the times I refreshed the page while testing it, I did notice that an unusual url came up at https://acesuccess.com/2016/affiliate-home-2/affiliate-register/ I don’t know where this came from, but the link WORKS on that page!

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, check your pages. Make sure you only have one set of pages for Affiliates Manager. If you have more than one then this would cause the problem you are currently experiencing.

    Thread Starter civicsitedesign

    (@civicsitedesign)

    I don’t know how it got duplicate pages, but I deleted them, uninstalled the plugin and reinstalled it. That fixed it. Thank you!

    BTW, I tried registering on your website forum with two different usernames, but got no confirmation link to reply to for either one. It said I was registered when I tried to log in, but it kept saying the password was invalid. Is that something that will be fixed soon?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I am happy to hear that it is fixed ??

    Which forum did you try to register?

    Thread Starter civicsitedesign

    (@civicsitedesign)

    Thank you, yes, me too! It was the Affiliate Manager plugin support forum.

    Plugin Support mbrsolution

    (@mbrsolution)

    Did you also enter the correct captcha value when trying to log in?

    Thread Starter civicsitedesign

    (@civicsitedesign)

    I must have because it said I was sent an email confirmation to click on to complete the process. But I never get the email. I double-checked I put in the right address, then tried with an alternate email address but got the same result.

    Plugin Support mbrsolution

    (@mbrsolution)

    Did you also check your e-mail spam box?

    Thread Starter civicsitedesign

    (@civicsitedesign)

    Oh yes. It wasn’t there.

    Plugin Support mbrsolution

    (@mbrsolution)

    That is very strange, the plugin developers will investigate further this issue. Thank you for reporting it.

    Regards

    Thread Starter civicsitedesign

    (@civicsitedesign)

    You’re welcome and thank you for following up on it. In the meantime, can you please manually subscribe me to your forum? I will be purchasing several more plugins and really want full support and access to the information there. It you cannot add me under the email listed as my contact address in my profile, please contact me directly and I will give you another email to use.

Viewing 12 replies - 1 through 12 (of 12 total)
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