Terms and Condition edits keep getting overwritten

  • Resolved winedrop

    (@winedrop)


    3 years, 2 months ago

    Good day,

    Once I set up the terms and conditions I then manually edited them as there were amendments needed that were applicable to the site. I updated the terms and viewed the page and everything had loaded. I then realised that there were a couple links needing updating so I clicked on edit and went to the backend at which point I found that all the edits had been overwritten and saved as a new auto save revision and gone back to the original terms and conditions. I then amended everything again and the issue now keeps happening? When I go to previous versions I can see my edited version but cannot easily select and save it, and the once I managed to select the correct previous version it was then immediately overwritten with the original terms again anywa. Please assist. Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    Hi @winedrop,

    How did you edit the document? Did you use the option “Edit document and stop synchronisation with Complianz”? And are you using Gutenberg or Classic Editor?

    Thread Starter winedrop

    (@winedrop)

    Hi Rogier,

    Thank you for the feedback. Yes what I mean is once I stop sync and I edit the document, I then save and publish, and view the page, however once I go back into edit to add an extra line of terms, the document has reverted back to the original so I have to re-edit the entire document again before I can add another item otherwise it will be adding it to the original which will then overwrite my most recent update. So none of my edits are visible unless I go look at the revisions. However they are visible on the front end as long as I don’t edit and overwrite them by adding new terms. But I can’t keep rewriting all my terms every time I realise I have left one line out. Please let me know how to fix this. Please let me know where I can upload screenshots of my back end to illustrate what I mean. Thank you

    Plugin Author Rogier Lankhorst

    (@rogierlankhorst)

    You can send your screenshots to support(at)complianz.io, and mention this thread, so we know where this belongs to.

    Some other information I need:

    – A list of plugins you are using
    – If you use Classic Editor, Gutenberg, Elementor, Divi.
    – What theme you are using.

    Plugin Support jarnovos

    (@jarnovos)

    Hi @winedrop,

    I have marked the thread as resolved, as this has been addressed through our support email.

    Feel free to reach out/open a new thread if any further assistance is required.

    Kind regards,
    Jarno

Viewing 4 replies - 1 through 4 (of 4 total)
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