Templates not importing at all

  • Resolved Gérald Mardirossian

    (@gerald-mardirossian)


    4 months ago

    Hello
    I have a site where I wanted to build new page with this plugin and elementor (switched to astra theme also recently)

    but when trying to import a template, wheel is spinning and nothing happens
    I have fixed all the wp memory problem (both php and wordpress memory, so it should not be the issue anymore)
    Everything is up to date, wordpress, theme and all plugins, php version too

    I also tried deactivating all the plugins and kept only elementor and starter kit, problem still persists….and nothing, no templates is importing….it is loading infinitely and nothing happens
    here is a screenshot of the console if it can help

    https://ibb.co/s330RQk

    on other sites, I don’t have the problem
    thank you for your help. Feel free to ask me anything needed.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @gerald-mardirossian,

    Unfortunately, the screenshot you shared doesn’t exist. Please share another one, so we can understand better the problem you are facing.

    I look forward to hearing from you.

    Kind regards,
    Herman ??

    Thread Starter Gérald Mardirossian

    (@gerald-mardirossian)

    hello again and thank you for your reply

    I finally solved the issue after hours of testing things

    I ended up switching back to php 7.4 and not the latest, switched to “hello elementor” theme, changed some elementor setting, and now templates are finally importing…

    didn’t think it was going to be this complicated but for now, it is working…

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @gerald-mardirossian,

    The plugin should work with PHP 8.x. Also, since it is working after you switch the theme, probably the cache was involved.

    Well, I am very pleased to know that finally you are able to import the template.

    Feel free to start a new thread if there’s anything else related to this plugin, we can help you with.

    Kind regards,
    Herman ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.