Template problems

  • Resolved fod85

    (@fod85)


    3 years, 8 months ago

    Hi, I no longer have any templates, neither my own that I have saved, nor those from the library.Instead, I briefly get the message “Error executing a request, the server responded with code 500” before it disappears. Can you please help me to find the templates again? Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @fod85!

    We’d like to take a further look into your issue. Could you please fill this form: https://www.mailpoet.com/support/premium with a link to this forum thread? We will follow up with you via email.

    Have a nice day!

    Hi there @fod85,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter fod85

    (@fod85)

    Hi @treibalen sorry, I didn’t get a notification about your first answer. I will fill the form later today. Best

    Hi there @fod85,

    I found one thing that you can try actually.

    The issue can be caused by your email templates payload.

    A workaround for this is deleting some saved templates for recently sent newsletters. These are generated automatically.

    Theoretically, it is not a big loss because you can still use old sent newsletters and duplicate them and it would have the same outcome as creating it from the template.

    This SQL query should delete 3 oldest templates from the recently sent newsletters. You need to change wp_ to the correct database prefix:

    DELETE FROM wp_mailpoet_newsletter_templates WHERE categories = ‘[“recent”]’ ORDER BY id ASC LIMIT 3;

    Let us know how that goes!

Viewing 4 replies - 1 through 4 (of 4 total)
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